Data Center Technician III

Work Location: Remote, USA

Requirement: Must be able to travel domestically up to 75% of the time

Our Data Center Field Technician III leads the installation. Maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Co-locations, and Edge facilities. They are part of a mobile force capable of moving between locations and regions, working on a diverse array of gear, and providing oversight and advice to other technicians.

Job Description
 

What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
 

• Scope: 

  • Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

  • Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

• Your Roles and Responsibilities:

  • Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center

  • Confirm and label devices, rack and cables

  • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications

  • Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work

  • Travel to other regions as needed based on business requirements

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• Required Qualifications/Skills:

  • High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

  • Networks with senior internal and external personnel in own area of expertise

  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

  • Excellent verbal and written communication skills in English

  • Ability to respond to any On-Call request within 1 hour, while on-call. 

  • Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

  • Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

  • Proven ability to adapt to changing priorities, conditions, and circumstances 

  • Strong organization skills

  • Working knowledge of computer hardware 

  • Understanding of networking components and infrastructures 

  • Knowledge of copper and fiber testers

  • Excellent troubleshooting skills

  • Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

  • Experience with cable management and knowledge of how to run fiber and copper in a data center 

  • Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

  • Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

  • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

  • Ability to learn new software

  • Must provide own transportation to work locations 

  • Must be willing and able to travel up to 75% of the time

• Preferred Qualifications: 

  • Certifications in Data Center technologies are desired 

  • Hands on experience in electrical, HVAC, and data center infrastructures

  • Working knowledge of networking components and infrastructures, including Wi-Fi

• Physical Demand & Work Environment:

  • Physically assist in moving and racking equipment. 

  • Able to safely lift and move a minimum of fifty (50) pounds 

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law