Technical Learning and Training Consultant – Product Academy

Discover the Unexpected

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 21,700 people operating across 30 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

Liaise

review

daily

As a global software and product organisation, Experian needs the very best capability and talent in our product and engineering roles. And to attract and retain the very best talent, our goal is to offer unrivalled opportunities to grow careers and develop your skills.

You will sit as part of a team who ensure that our Product teams have access to learning and development opportunities to keep their skills relevant; to upskill for new technologies and to develop their skills for career progression and growth; ensure that Experian has the best experienced talent to deliver our products to market.

You will focus on the development of our Product Management community globally. You will lead the implementation of the Product Academy and subsequently lead the daily running of the academy. You will maintain an academy roadmap, which will cover content management; business engagement; learner awareness, adoption and engagement. There are exciting opportunities to innovate and focus on both formal learning and social learning; and lead on the strategy for Technical Early Career pipelines in our global hubs, including University partnerships.

You will be successful by working in partnership with the Capability Owner, Capability Committee, Global Talent and Learning team, and HR Tech teams to bring the academy to life for Experian to achieve our organizational goals.

Strategic

• Consulting with the business to understand the capabilities in depth; and the priorities as outlined by the Capability committee and owner. Keeps close to our strategy to inform the Academy strategy.
• Prioritize work and focus according to values and create/maintain a roadmap for the Academy with a clear release plan.
• Maintain oversight of the daily running of the Academy and work with other Academy lead to use opportunities to co-create; share best practice; and move the global Academy approach to move forwards to meet the needs of our learners and our business
• Maintain constant communications and reporting back to all important partners to ensure appropriate business sponsorship and engagement. Meet with the Academy council, managing the agenda and chairing the conversations alongside the Capability Owner.
• Review feedback through our listening channels and uses this to inform the roadmap, strategy, content and communications approach
• Ensure appropriate HR leaders are engaged in the skills and learning strategies.
• Build university partnerships for intern, co-op programs for the Product Academy
• Ensure understanding of our global HR products such as the Global Career Framework, to ensure that the user experience is aligned.

Operational

• Map, source and create the Course Curriculum and learning paths for different personas
• Create learning journeys for teams and individuals within the Academy by role, level and skills needed within Product and Engineering
• Partner with suppliers and vendors to get the most from our partnerships and products
• Ensure content is of a quality standard and follows Experian's guidelines
• Design/implement standardized assessments to measure proficiency (with the global career framework/skills team)
• Identify/design and deliver relevant learning resources and experiences in partnership with communities of practice, such as bite-sized learning, gamification, nudges, projects, gigs, bootcamps, hackathons, etc. to maximize effectiveness, engagement and retention
• Leverage known education principles and stay up to date on new training methods and techniques
• Assess and evaluate the effectiveness of all learning interventions to ensure high levels of design and delivery and Return on investment.
• Manage the internal communication of L&D programmes to build employee engagement, take up and reputation of programmes.

Stakeholder & Communication:

• Be client focused and commercially astute with working knowledge of Product Management, Product Development Life Cycle and Product Lifecycle Management
• Be credible and display energy, impact and lead in everything they do.
• Excellent stakeholder management and partnership working skills
• Practical change management skills, able to determine an appropriate stakeholder and communication plan to influence adoption and engagement
• Communication and interpersonal skills including being able to make information simple, accessible, and insightful for partners; and influence in a matrixed environment

Strategic Thinking & Action:

• Be insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people
• Be present, sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.
• Have a learning mindset and look outside to seek external industry best practice, identifying trailblazer programs, translating these into relevant solutions to challenge our current ways of working.
• Work in an agile way and with a global 'One Experian' mindset

Experience

• Work experience as a Training Lead, Manager or similar roles promoting Product Management capabilities
• 5+ years of experience completing full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern job training methods and techniques
• Experience with e-learning platforms, learning management systems and web delivery tools (Pluralsight, datacom, Cornerstone, etc.)
• Keep up to date with the latest advancements in technology to provide training support
• Advanced organizational skills with the ability to handle multiple assignments; delivery focus
• Advanced proficiency in MS Office Suite, Learning Platforms, PowerBI

Credentials

• Undergraduate degree; ideally an advanced degree
• Relevant training and certification in field of Education, Training, Instructional Design, HR or related field

Role Success Metrics

• Increased proficiency and productivity through effective and impactful training interventions
• Market leading engagement levels with our Academy and course content
• Reduced talent attrition rate attributed to Career opportunities in the relevant job family (Product Management)

Our uniqueness is that we truly value yours.

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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