Site Reliability Engineer

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

As a Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our teams and applications to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as observability, alerts, and automation that help us scale our operations up and out.

This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time. 

RESPONSIBILITIES

• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables 
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs

WHAT YOU BRING TO BITWARDEN

• Sense of curiosity, resourcefulness, pragmatism
• Experience with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Fluency with least one programming language, such as C#, Python, Go, etc
• Working knowledge with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

NICE-TO-HAVES

• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

WHAT TO EXPECT IN THE INTERVIEW PROCESS

• Meeting with our Recruiting Manager
• Interview with SRE Manager
• Interview(s) with SRE Team Members
• References

A FEW REASONS TO WORK WITH US

•  Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members.
• Learn and grow. Take on new challenges with the support of your team.

In the United States, the starting base compensation range for this role is $90,000 - $145,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.