Sales Operations Lead

Job Brief – Sales Operations Lead (Remote)

About Assembly Industries:

Talent is distributed but Opportunities are not - Assembly Industries is breaking that pattern by building an AI enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Client Overview

Our client is a U.S.-based premium fabrication business that serves high-end clients in the marine industry. They specialize in custom covers, enclosures, and upholstery for yachts, powerboats, and commercial vessels. The company is looking to expand its remote team by bringing on a resourceful and detail-oriented Sales Operations Lead to help manage and streamline lead tracking, customer communication, and operational workflows.

Position Overview

The Sales Operations Lead will play a key role in managing lead documentation, qualifying potential clients, organizing communication workflows, updating customer data, and supporting daily operations. This is a remote role ideal for a highly organized and self-motivated professional with excellent communication skills and a strong grasp of digital tools such as Google Workspace and QuickBooks.

Key Responsibilities

Lead Management & Communication

• Track and document new leads from emails, website forms, and VOIP call logs
• Reference and cross-check past customer data in QuickBooks and internal records
• Qualify leads for follow-up and estimation
• Maintain and categorize contact lists (e.g., customers, vendors, internal)
• Update lead and project statuses using email updates, call logs, and QuickBooks estimates/invoices

File & Asset Organization

• Organize and label customer-submitted photos in Google Drive
• Link photos to corresponding customer records and projects in internal tracking sheets

Customer Interaction

• Make and receive customer calls using VOIP systems
• Respond to customer inquiries and schedule appointments
• Draft and send follow-ups and estimate reminders via email
• Assist with both informal and formal estimation processes, including using QuickBooks

Business Development

• Research and identify new business opportunities
• Schedule meetings and assist in owner-led sales initiatives

Operational Support

• Maintain vendor and inventory data in internal trackers
• Update pricing, ordering information, and vendor records
• Assist with order placement and follow-ups on outstanding payments

Project Management & Reporting

• Assist in job costing and basic profit analysis
• Track project timelines and update internal systems

Administrative Support

• Provide general administrative support to the business owner as needed
• Help with customer service and back-office operations

Required Qualifications

• Prior experience with Google Workspace (Sheets, Drive, Gmail)
• Excellent English communication skills (verbal and written)
• Strong attention to detail and organizational skills
• Ability to work independently and handle confidential information professionally
• (Preferred) Familiarity with QuickBooks, VOIP tools (like Ooma), and project tracking systems
• (Bonus) Experience in construction, marine, or service-based industries
   

This is a full-time, remote role open to candidates based in Pakistan

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