Offer summary

Qualifications:

3-5 years of experience in an ophthalmology clinic or diagnostic ophthalmology industry., Knowledge of visual fields, lensometry, refractometry, and Biometry., Good written and verbal communication skills, with the ability to handle challenging customer situations., Basic computer skills, including proficiency in Microsoft Office. .

Key responsibilities:

Manage on-site training sessions for customers within a designated territory.

Serve as a liaison between customers and Carl Zeiss for administrative and technical issues.

Coordinate with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training.

Prepare and submit documentation such as expense reports and training checklists.

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is covering in WA,OR, ID MT and AK. Best area to be located is Portland or Seattle.

What’s the role?

The Clinical Applications Specialist (CAS), within infrequent supervision, must be able to assemble Carl Zeiss instruments, attach their peripheral devices, perform basic equipment troubleshooting, train technicians and/or doctors on instrument operation, and communicate basic equipment maintenance procedures in a professional manner.

Sound Interesting?

Here’s what you’ll do:

Manage on-site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of “border” customers.
Possess knowledge of the diagnostic ophthalmic industry.
Serve as the customer’s liaison to Carl Zeiss liaison on administrative and technical/clinical issues. Request assistance as needed.
Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues. Begin development of a working relationship with both groups that enhances customer care.
Begin process of learning to identify & communicate sales leads.
Prepare and submit applicable documentation in a complete, accurate & timely manner as directed. This includes but is not limited to expense reports, & Product Training Checklists.
Maintain & continually update knowledge on all appropriate Carl Zeiss products.
Adhere to “CAS Responsibility” document.
Other duties may include, but are not limited to setup and instruction on Carl Zeiss equipment at Convention and/or Seminars.
Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.

Do you qualify?

At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
Knowledge of visual fields, lensometry, refractometry, and Biometry and/or fundus photography. Knowledge of laser scanning technology is helpful but not mandatory.
Good communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)
Ability to travel overnight and work occasional weekends.
Well organized and capable of working independently with minimal supervision.
Requires valid driver’s license.

We have amazing benefits to support you as an employee at ZEISS!

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!

The hourly pay range for this position is $35.00 - $43.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Required profile