Yourgi Operations Manager

We are looking to add an Operations Manager to our Yourgi team!  

LOCATION : FULLY REMOTE 

REPORTS TO: Director of Yourgi Operations and Support 

PAY: $95,000 - $115,000 / salary 

CORE RESPONSIBILITES:  

• Help develop operational strategies that align with our purpose  

• Create systems where daily support operations become the embodiment of our values  

• Design service that reflect our commitment to those we serve  

• Transform our customer’s feedback into insights that help us better fulfill our purpose  

• Identify opportunities for process improvement that serve our mission and our people  

• Collaborate with departments to establish metrics that measure what truly matters  

• Use data to tell the story of our impact and guide our path forward  

• Help build vendor relationships based on shared values and mutual respect  

• Resolve customer challenges in ways that strengthen, rather than strain, relationships  

• Share meaningful insights with leadership that inform our strategic direction  

• Contribute to our vision of the future, helping us remain true to our why as we grow .

REQUIREMENTS:  

Education & Experience:  

• Bachelor's degree in business administration or related field, though we value wisdom gained through diverse paths  

• 3+ years of progressive operations experience, where you've learned that how we work matters as much as what we produce  

• 2+ years in customer service environments, where you've seen firsthand how systems impact human experiences  

Skills:  

• A demonstrated history of creating operational frameworks that serve people, not just processes  

• Experience with support platforms and systems such as Zendesk, Salesforce, Confluence,   

• Deep understanding of tier 1, tier 2, and tier 3 as a trust-building function, not just a problem-solving one  

• Leadership abilities that inspire others to bring their whole selves to work  

• Analytical skills that uncover the patterns and stories behind the numbers  

• Proficiency with technology tools, recognizing them as enablers of our purpose, not the purpose itself  

• Communication style that bridges different perspectives and unites diverse teams  

• Customer-first philosophy grounded in empathy and genuine service  

• Resource management experience guided by a stewardship mindset  

• Adaptability in the face of change, understanding that flexibility is essential to lasting impact .

Preferred Skills & Experience  

• Advanced degree that has expanded not just your knowledge, but your perspective  

• Depth of understanding in industry best practices, knowing which serve purpose and which serve convention  

• Digital operations experience, with insight into how technology can strengthen human connections  

• Project management certification, reflecting a commitment to bringing structure to complexity  

• Experience managing help desk functions with an emphasis on empathy and resolution  

• Previous experience working with directors who value both results and the manner in which they're achieved  

• Skill in developing training programs that connect daily tasks to deeper meaning  

• Most importantly, a belief that work can and should be an expression of purpose, not just a means to a paycheck  

PERKS: 

• Health, vision, dental, long & short-term disability, and Life insurance  

• A Startup mentality company with stable funding 

• 401k match  

• Pet Care discounts  

• Flexible Time Off

• Opportunity to grow your career with a network of like-minded professionals 

• Retirement planning that acknowledges our responsibility to your future  

• Growth opportunities that develop not just your skills, but your capacity for impact  

• A community of colleagues who share your commitment to meaningful work  

• Flexibility in where and how you work, because we value outcomes over appearance  

• Time away to renew your spirit and return with fresh perspective  

• Above all, the opportunity to contribute to work that matters - where the impact of what we do extends beyond our walls to enhance the bond between pets and the humans who love them