University Registrar

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

TYPE OF SUPERVISION: 

• Receive general direction from the Associate Vice Chancellor, Student Services
• General Direction — indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them
• Generally the incumbent is in charge of an area of work; and typically formulates policy for this area but does not necessarily have final authority for approving policy

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

• Strategic Leadership and Departmental Oversight 

  • Develop and implement a strategic vision for the Office of the Registrar that aligns with the university's mission, vision, values, and strategic goals.  

  • Provide comprehensive leadership and direction across all Registrar functions, including records management, academic program and course setup, registration, degree audit, transcript services, enrollment verification, and graduation processing. 

  • Promote a culture of continuous improvement, innovation, and accountability within the department. 

  • Anticipate institutional needs and proactively implement innovative solutions to enhance effectiveness, service delivery, and operational efficiency. 

   

  Academic Records and Program Management 

  • Oversee the maintenance, accuracy, security, and integrity of all student academic records in compliance with FERPA and applicable regulations. 

  • Direct the implementation of catalog policies and procedures, including program changes, academic probation, petitions, record changes, grading, and degree conferrals. 

  • Supervise the development, testing, and implementation of the academic calendar in coordination with university stakeholders. 

  • Manage transcript and degree processing, as well as enrollment reporting, in collaboration with the National Student Clearinghouse. 

  • Lead the coordination and oversight of course and course section development in partnership with university departments. 

  • Coordinate academic catalog updates related to course information, records, and the academic calendar. 

   

  Systems and Data Management 

  • Ensure the effective and optimal use of the student information system and related technologies to support Registrar operations. 

  • Oversee system implementations and maintenance of all related enterprise software, including testing, training, workflow management, data migration, and table setup. 

  • Develop and manage enterprise system rules, requisites, codes, and configuration for student services modules. 

  • Ensure data integrity and accuracy for internal and external reporting in collaboration with Institutional Research and other departments. 

   

   

  Compliance, Policy, and University Collaboration 

  • Interpret, implement, and ensure compliance with university academic policies, federal/state regulations (including FERPA), and accreditation standards. 

  • Advise university leadership on the implications of academic and student records-related policy changes. 

  • Serve as an official liaison with university departments, divisions, and external partners regarding student records and academic programs. 

  • Actively contribute to university committees and task forces, offering subject matter expertise in academic policy and registrar services. 

  Staff Leadership and Development 

  • Recruit, train, supervise, and evaluate Registrar’s Office personnel to foster a high-performing, student-focused team. 

  • Support staff development and knowledge-building around systems, policy, and procedural changes. 

  POSITION SPECIFICATIONS AND REQUIREMENTS: 

  EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: 

  • Education: 

  • Bachelor’s degree required; an equivalent combination of education and relevant experience may be considered. 

  • Master’s degree preferred, especially in higher education administration, student affairs, or a related field. 

  • Experience: 

  • Minimum of five (5) years of progressively responsible management experience within post-secondary Enrollment Services (Registrar, Financial Aid, or Admissions), including direct customer service and student-facing responsibilities. 

  • Proven experience collaborating with academic departments on course equivalencies, academic requirements, and institutional academic policies. 

  • Demonstrated ability to lead in a high-volume, fast-paced, and dynamic environment requiring independent judgment and proactive problem-solving. 

  • Experience implementing new technologies, systems, or business process improvements within a Registrar’s Office or equivalent setting. 

  • Strong background in team supervision, project management, and coordinating cross-functional committees or task forces. 

  • Proficiency in administrative systems and data reporting, with preferred experience using Ellucian Banner, Softdocs, and other higher education systems. 

   

  ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:  

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  • Analytical & Technical Proficiency 

  • Ability to accurately analyze, interpret, and apply complex data to support operational decision-making and improve service outcomes. 

  • Proficiency with student information systems and administrative technologies; experience with Banner  Student modules strongly preferred. 

  • Familiarity with systems conversion processes and related data integrity considerations. 

  • Communication & Interpersonal Skills 

  • Excellent verbal and written communication skills, with the ability to effectively engage with a diverse community of students, faculty, and staff in person, by phone, and in virtual environments. 

  • Strong interpersonal skills and demonstrated ability to maintain a supportive, composed, and service-oriented demeanor in high-stress or sensitive situations. 

  • Collaboration & Innovation 

  • Proven ability to work effectively in a highly collaborative, team-based environment that values creativity, flexibility, and forward-thinking approaches. 

  • Commitment to continuous improvement and contributing to a culture of innovation in student services. 

  • Regulatory & Policy Knowledge 

  • Strong working knowledge of federal student record privacy laws (FERPA) and commitment to upholding institutional and regulatory compliance standards. 

  • Demonstrated understanding of higher education academic policies, procedures, and operational best practices, especially within registrar or enrollment services functions. 

  Machines, Tools, Equipment, Electronic Devices and Software:  Personal computer, printer, scanner, and standard office equipment (e.g., telephone, copier, fax machine) 

  • Student Information Systems, preferably Ellucian Banner  

  • Document imaging and electronic records systems, such as Softdocs or similar platforms 

  • Reporting and data analysis tools, such as Argos, Excel, or equivalent 

  • Scheduling and calendaring software, including Outlook and Microsoft Teams 

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

  • Learning Management Systems (LMS) (for academic policy integration or cross-functional use) 

  • Workflow and project management tools (e.g., SharePoint, Microsoft Teams or similar) 

   

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.