Offer summary

Qualifications:

Experience in integrating AI into work processes and decision-making., Deep knowledge of Linux systems and 5+ years in DevOps automation and CI/CD pipelines., 5+ years of experience with cloud technologies, preferably Azure., Expertise in observability and monitoring of applications, services, and networks..

Key responsibilities:

Provide sustainable resolution to infrastructure issues and prevent repeatable problems.

Drive initiatives to improve infrastructure reliability and performance through system design.

Promote a culture of automation to deliver scalable solutions.

Lead monitoring and automation initiatives to enhance operational efficiency.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Provide relief and sustainable resolution to issues within our infrastructure.
Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
Drive monitoring and automation initiatives

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Deep knowledge of Linux systems
5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
5+ Years’ experience with Cloud technologies, preferably Azure
Expertise in Observability and Monitoring of applications, services, and networks at scale
10+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
MySQL database administration, troubleshooting, and performance tuning
Networking skills, IP addressing and routing.
Team-first attitude and an uncompromising attention to detail.
Good collaboration and communication skills
Ability to work in shifts that cover one weekend day.
Experience developing on the ServiceNow Platform is a bonus

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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