Customer Solution Engineer

Preferred Location: Remote - Austin, TX

We're a rapidly growing team at Axonius, always on the lookout for individuals who value personal and career growth, collaborative teamwork, and achieving success. If you're passionate, experienced, and motivated, we want you!

Our Customer Solution team is expanding and seeking a Customer Solution Engineer who thrives in technical environments and loves making a real impact.
If you're an experienced professional with a knack for customer-facing technical roles in the tech industry, and you're eager to make a real impact, you belong with us.

What You'll Do:

You'll be the bridge between our customers and our product, ensuring their success and contributing directly to our evolution.

• Global Collaboration: Partner with Product, Customer Success, Technical Support, R&D, and Management teams.
• Feature Request Ownership: Manage and resolve all customer feature requests.
• Customer Advocacy: Translate customer requirements and use cases into actionable insights aligned with our product roadmap.
• Engineering Liaison: Classify and assign tasks to Engineering Groups.
• Communication & Solution Identification: Proactively find existing product solutions for customer needs and communicate about feature delivery.
• Integration Research: Conduct technical research for third-party integrations and collaborate with engineers to define and understand technical requirements.
• Knowledge Base Improvement: Recommend enhancements to our knowledge bases.
• Pattern Analysis: Identify recurring requests and key trends.
• Process Enhancement: Provide feedback for ongoing process and procedure improvements.

Minimum Qualifications: 

• 2+ years in a customer-facing position (Customer Solution, Customer Success, Technical Account Manager, Sales Engineer, Technical Support) 
• Highly proficient in English, spoken and written.
• Self-driven with a strong desire to continuously improve the company’s procedures and processes.
• Ability to effectively communicate complex technical subjects to both external and internal parties and understand software development concepts.

Preferred Qualifications: 

• Experience working in a ticketing environment with a high volume of requests
• Experience with Jira and Zendesk.
• Confident in discussing customer requirements via email and Zoom calls when needed.
• Experience in project management, product management, or in the Cyber Security Industry
• Able to work or travel to the Austin office once a quarter

Our culture and benefits:

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees are working from home across the US and internationally. 
• Great people. Our people aren’t just great professionals, they are great people. We are all here to support each other, ready to help and do what’s best for the entire company. 
• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses..
• Next level benefits. 100% coverage of 2 different tiers of employee healthcare premiums. Dental, vision, and 401k match.
• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!
• We give back. Corporate social responsibility partnerships, employee giving opportunities , and volunteer time off.
• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities. 
• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.

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