Offer summary

Qualifications:

Degree in Computer Science or related field, or equivalent work experience., 3-5 years technical expertise with Salesforce CRM/Sales Cloud/Core Platform., Salesforce Administrator certification required, with additional certifications highly desirable., Strong understanding of web application architectures and experience in business and systems analysis..

Key responsibilities:

Develop Salesforce applications and provide ongoing application support.

Consult with end users to identify and solve their process and data requirements.

Generate user stories and test cases for business enhancements and ensure proper implementation of Salesforce solutions.

Collaborate with other teams to implement standard processes and provide first line escalation support for Help Desk tickets.

Job description

JOB DESCRIPTION

Be part of Stefanini! At Stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what we are passionate about and co-creating a better future. You definitely don’t want to miss out!

RESPONSIBILITIES AND ASSIGNMENTS

To develop Salesforce applications and provide on-going application support by:

· Consulting with the end users through identifying, investigating and problem solving their process and data requirements as per agreed priorities.

· Generating user stories and test cases for business enhancements gathered by discovery.

· Ensure proper implementation of Salesforce solutions to meet the business requirements while driving standardization, exploiting out of the box functionality and reducing complexity.

Collaborate with other Application & Infra teams to implement standard processes.

Requirements:

· Degree in Computer Science or related field, or equivalent work experience

· 3-5 years technical expertise with Salesforce CRM/Sales Cloud/Core Platform

· Experience in business and systems analysis, and application design

· Experience in Salesforce configuration, customization, security access, data validation, duplicate management, process flows, data import/export using Data Loader or any equivalent tool.

· Experience in Salesforce Commerce Cloud B2B is a plus.

· Strong understanding of web application architectures complemented with latest enterprise mobile architectures & development approaches.

· Good understanding of Enterprise integration, API maintenance and scalability.

· Salesforce Administrator certification required (including current maintenance). Agile Scrum/additional Salesforce certifications (Advanced Administrator, Platform App Builder, Data Cloud Consultant, Experience Cloud Consultant) are highly desirable.

· Experience with Cloud Architecture DevOps tools highly desirable (Flosum, Gearset, Copado)

· Demonstrated proficiency interpreting business logic into Salesforce’s declarative capabilities, including flows and validation rules.

Experience in full project lifecycle and software development lifecycle
Experience in application support with end users

REQUIREMENTS AND QUALIFICATIONS

Activities:

Design, development, testing and deployment of declarative-based Salesforce enhancements.

· Work with project managers and end users to review requirements and generate functional specifications in the form of Azure user stories.

· Develop test plans based on business specifications, and run manual test cases on source configuration to validate solutions meet requirements prior to release for acceptance testing.

· Research, diagnose, troubleshoot, and identify solutions to application errors.

· Support evaluation of 3x annual Salesforce new releases to determine functional requirements and provide detailed information on how changes will apply to all affected end users.

· Responsible for Basic and Advanced Admin tasks to support business applications, as individual skills and/or demands warrant.

o User maintenance (new user creation, adjustment, etc.).

o Basic platform customizations (fields, page layouts etc.).

o Process Automation via Salesforce Flows.

o Manage organisation wide defaults, permissions, sharing, and role hierarchy.

o Creating reports and dashboards.

o Security and data management.

· Work with end users and other IT functions to ensure Salesforce integration to other template applications e.g., SAP ERP and DWC.

· Collaborate with other developers and application architect to design new functionality.

Provide first line escalation support of Help Desk tickets from end users.

ADDITIONAL INFORMATION

Open position for LATAM countries

Contract mode- Salary in dollars

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.

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