Offer summary

Qualifications:

High School Diploma or GED required., 6+ months of customer service experience in a call center role., Excellent written and verbal communication skills are essential., Proficiency in Microsoft Office programs and strong conflict resolution skills are needed..

Key responsibilities:

Provide front line, direct contact with customers when filing claims over the phone.

Answer routine questions and resolve basic problems, referring complex issues to higher level team members.

Maintain and update company records while following standard screens/scripts for tasks.

Process and determine coverage by reviewing forms and applicable records.

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title: Customer Service Representative

Job Location: Fully remote

● Pay: $16.00/hr W2

● Job Type: 12 month contract-to-hire

● Shift Dates/Times: 11:00 a.m. – 8:00 p.m., 12:00 p.m. – 9:00 p.m., or 1:00 p.m. – 10:00 p.m. EST

● Benefits: Health, Vision, Dental, 401K

Job Description: The Customer Service Representative provides front line, direct contact with customers when filing claims over the phone. They also inform customers of the organization’s products and/or services.

Job Details:

Files claims by collecting pertinent information from customers.
Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
Processes and determines coverage by reviewing forms and other applicable records.
Maintains professionalism and effectively interacts with all contacts, both internal and external.
Maintains department quality standards and performs job duties as directed by supervisor

Qualifications

Successful candidates will possess the following:

High School Diploma or GED
6+ months of customer service experience in a call center role
Excellent written and verbal communication skills
Exceptional customer service skills
Strong conflict resolution skills
Proficiency in Microsoft Office programs, i.e. Excel, Outlook, Word
An eye for detail and effective data entry skills
Must be able to handle/process high call volumes while adhering to scheduled breaks
Minimum typing speed of 35 WPM