Desktop Engineer

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 8 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You’ll Do

IronArch is seeking a Desktop Engineer to join our team. The Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program provides modern, secure, enterprise-wide IT support services to approximately 37,000 USACE customers across both Continental United States (CONUS) and Outside the Continental United States (OCONUS).

As a Level 3 Field Operations Team member, you will provide comprehensive support for enterprise Windows computing systems, ensuring the overall health and availability of end-user systems. This is a 100% remote position.

Responsibilities will include:

• Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions.
• Develop and maintain software tools and custom scripts, using PowerShell and Visual Basic, to automate repetitive tasks.
• Analyze root cause problems and execute corrective action.
• Coordinate with computer specialists to resolve technical problems.
• Review and test deployment updates through System Center Configuration Manager.
• Ensure compliance with all security and operational policies and procedures.
• Document configurations, and processes and procedures for maintenance and support of Windows 10 devices for key stakeholders, as well as implementation teams.

• Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (A+ CE, Network+ CE, SSCP, CCNA-Security).
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Secret Clearance required prior to start.
• Experience in designing, creating, testing and maintaining internal Windows Client Imaging infrastructure.
• Experience in Active Directory Group/Users/Computers Organizational Units
• Experience in Group Policy/DISA STIG for Windows OS.
• Advanced experience with scripting tools such as PowerShell, Visual Basic etc.
• Knowledge and experience with administering Active Directory.
• Knowledge and experience working with WMI.
• Strong knowledge of desktop monitoring and troubleshooting toolsets.
• Experience troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies.
• Ability to troubleshoot complex problems involving multiple technologies and develop solutions.
• Ability to troubleshoot and resolve hardware, peripheral, software, network, and other client-side related problems.
• Proficiency with Microsoft Windows, and Microsoft 365.
• Ability to communicate technical issues in terms understood by both technical and non-technical end-users.
• Ability to interface with all functions and at all levels within the organization and with external customers. 

Why IronArch Technology?

• Awarded Best Place to Work 8 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11 paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been awarded “Best Place to Work” for the last 8 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.