Strategic Account Manager

Title: Strategic Account Manager

Reports to: Director & SVP, DMSI 

Location: Remote USA Only

Position Overview:

The Strategic Account Manager’s primary responsibility is the growth of large accounts within our corporate sponsored internet lead/calls distribution platform for insurance agents. The position is responsible for the continued development of the program by nurturing, building and growing existing relationships with our top clients on the platform. The focus is to increase the unique agent count while identifying areas of opportunity to strategically increase agent spend and commitment to our platform. We are looking for a self starter that brings an exceptional inter-personal approach to customer relationships.  You will be managing our most prized customer base and these insurance agents should receive white-glove treatment.  The person in this role should have the ability to professionally represent our platform without senior leadership in attendance at trade shows. 

Compensation Overview: The anticipated base salary for this role is between $50,000 and $60,000 per year, with additional uncapped commission opportunities that can bring On-Target Earnings (OTE) of $85,000 or more. Actual compensation may vary based on factors such as geographic location, work experience, education, and skill level. This position also includes a 90-day attendance and training completion bonus.

Benefits Available To Eligible Employees Include The Following:

• Wellness and mental health benefits
• Remote worker assistance for wellness and home office
• Paid Time Off (PTO), holidays and sick time off
• Medical, dental and vision insurance
• Tax-advantaged healthcare accounts
• Financial and income protection benefits (Life insurance, short-term disability, 401(k)

• Ability to attend 4+ trade shows and conferences as needed
• Ability to self motivate and complete tasks proactively
• Proven ability to hit KPIs consistently
• Ability to maintain an organized work environment
• Outbound/inbound sales and customer service experience
• Excellent communication, interpersonal, and organizational skills, with attention to detail
• This role may be performed from anywhere in the United States
• Proven ability to manage high revenue accounts and generate referrals from those accounts

Responsibilities: 

• Serve as a trusted account manager and the primary contact for current and new accounts.
• Regularly input and maintain a wide range of opportunity, activity, and performance data to support accurate pipeline management and strategic account planning.
• Track and analyze key performance indicators (KPIs), call metrics, and partner engagement data to inform account strategies and drive growth initiatives.
• Consistently document outreach, opportunities, and engagement efforts to provide visibility into account activity and demonstrate progress toward performance goals.
• Maintain detailed records of day-to-day actions and strategic touchpoints to highlight the effort behind KPI achievement and support transparent reporting and collaboration.
• Recruit new business by maintaining a pipeline of active agents as well as winbacks
• Create and implement account plans with short-term/long-term goals.
• Coordinate with multiple departments and teams to ensure objectives and goals are met.
• Assess, clarify, and validate customer wants, needs, requirements, and goals on a consistent basis.
• Present to direct supervisor and/or Director weekly breakdowns of the past week's tasks, accomplishments and challenges.
• Assist in the development of the program by identifying potential growth opportunities.

Preferred:

• 3+ years of Customer Success/ Sales experience on internal business platforms
• Associate’s degree or Bachelor’s degree
• Knowledge and experience working in the insurance lead industry

Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”

About DMS

Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers. 

DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues. 

The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.