Technology Account Manager

It’s Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

We have an exciting opportunity for an experienced Technical Account Manager with a strong understanding of web and mobile app technologies, who is looking to work in a fast-paced agency environment. This role would be working directly with the SVP of Operations, Head of Technology, and CEO in redefining, developing, and leading their clients through web and app development cycles. The primary role will be collaborating with clients while working directly with our Digital Project Manager to help prioritize requests and manage timelines.

A successful candidate will be comfortable leading client meetings, communicating all client needs from timelines, requirements, and requests. The Technical Account Manager is expected to have a solid knowledge base of website and integration technical processes. We are looking for a critical thinker who is able to help anticipate issues and contribute to the resolution of errors and UI problems.

Responsibilities And Duties

• Lead Client Project Meetings: Own planning, coordination of workflow, creation, and execution of project plans that impact all web and app projects.
• Operationalize Project Plans: Facilitate planning meetings, and ongoing status meetings and sharing the outputs of those meetings in a way that is easy for the teams to reference and understand.
• Own Client QA Process: Review produced websites for accuracy, adherence to brand guidelines and quality standards, and coordinate team and client approvals of all creative deliverables.
• Align with Project Management: Improve on operational processes related to the website production for enhanced speed to launch and overall account deadlines.
• Ensure clear and defined UX and UI: Work with the internal Creative team by delivering detailed briefs and be involved in creative reviews with a good eye for UX design.
• Manage Content Inputs: Add content (text, photos, and videos) to pages, construct menu/navigation systems, and help integrate 3rd party data. Ideally, you are a CMS guru who knows all of the ins-and-outs of producing websites.
• Manage the client feedback process: Interpret client requests in order to route them accordingly.
• Participate in Weekly Allocation and Roadmap Meetings: Collaborate with Project Management and discuss necessary touchpoints between teams such as stand-ups, status, and progress review.
• Improve the Process: Contribute to the development of methodologies, standards, and best practices to streamline processes and create efficiencies for the production of digital work.

The keys to being good at this job

1. Not a push-over. You will have an opinionated team. It’s your job to cut through the BS and keep things on track.
2. Super fun. We spend a lot of time working. Let’s not make all that time suck.
3. Self-motivated. We are small and growing, not big and bureaucratic. There will be plenty of times when you just need to figure things out.
4. Ready to love Monday (the project management tool, not the day). You’ll be the center-point for projects, making sure that the team is knocking off the right projects on time. You will also be a central communications point for clients who need fast turn-arounds.
5. Writing skills. You need to think and communicate, that means you can write succinctly and understandably. If you beat yourself up when you misspell their as there, then this might be the job for you.

3 or more years of experience managing Website and Mobile App development projects as a client-facing resource.

In addition, bonus if working with API integrations - particularly with OlO, Personica, Yext, or other menu management systems or loyalty programs.