Offer summary

Qualifications:

Minimum of 7-10 years of experience in hotel management with a focus on food and beverage., Bachelor’s degree in Hotel Management is required., Experience in managing to brand standards and owner relationships is essential., Strong conflict resolution and collaboration skills with knowledge of hotel operations are necessary..

Key responsibilities:

Participate in developing business strategies aligned with the organization's mission and values.

Maximize profitability and revenue by directing resort operations and implementing yield management strategies.

Supervise Front Office operations to achieve customer satisfaction and revenue goals.

Provide training and resources to employees to enhance engagement and ensure a safe environment for guests and staff.

Job description

We are looking for a, Executive Assistant for a leading hospitality group. This role will participate in the development of business strategies for the Hotel which are aligned with the Organization’s overall mission, vision, values and strategies.

Locations open: Ooty, Chennai, Munnar, Wayanad

Job Profile:

Participates in the development of business strategies for the Hotel which are aligned with Organization overall mission, vision, values and strategies

Maximizes profitability and revenue by directing the operation of the Resorts

Develops and implements strategies and practices which support employee engagement

Achieves goal for RevPar by developing and implementing yield management strategies to increase occupancy and average rate

Achieves customer satisfaction and room revenue goals by supervising Front Office operations

Develops and implements strategies to achieve goals for Willingness to Return, Customer Complaints per Thousand and the Customer Comment Index

Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports

Maintains safe and secure environment for customers and employees

Creates 100% guest satisfaction by providing the guest experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver service and teamwork

Adheres to hotel policies and procedures

Requirements:

Minimum of 7-10 years’ work experience in hotel management with F&B background

Bachelor’s degree in Hotel Management

Experience managing to brand standards

Experience managing owner relationships

Able to resolve conflicts guests, supervisor, and employee

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Knowledge or hotel operations including preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

Required profile