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IT Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

Offer summary

Qualifications:

5+ years of system administration experience or 3 years with Microsoft certifications (MCP, MCSE)., Strong technical knowledge of Windows desktops, servers, and IP networking., Excellent customer service and communication skills., Experience with help desk ticketing systems and basic troubleshooting of hardware and software..

Key responsibilities:

  • Provide Tier 2 support to end users via phone, web tools, and email.
  • Troubleshoot and provide technical support remotely and onsite.
  • Advise customers on product use and address specific user issues.
  • Act as a liaison between customers and Tier 3 support during escalations.

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Abtech Technologies SME https://www.abtechtechnologies.com/
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Job description

Description

  

General Description: 

Customer engineer for the company's managed services customers. Candidate will possess a broad technical knowledge of Windows based desktops and server and IP networking. Candidate will be experienced in providing system administration, troubleshooting of Windows based servers and desktops, and networking knowledge, along with excellent customer service and communication skills.


Primary Job Functions:

Provide Tier 2 support to end users. Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations. Advise customers regarding the product's proper use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

Requirements

  

Required Skills:

·  Windows Desktop Support

o  Basic hardware and software troubleshooting

o  Competent in basic troubleshooting and setup of Microsoft Office

o  Virus / Spyware removal

·  Windows Server system administration (2008R2 and 2012R2 required,)

o  Exchange (Exchange 2010,2013, O365), maintenance, upgrades and troubleshooting

o  Backup administration

o  Strong knowledge of Active Directory in small to midsize network environments

· Reviewing application and security logs

· GPO troubleshooting and creation

·  VMware experience

  

·  Networking / Internet Protocols / Firewall / Router / Wireless access point configuration

o  Solid understanding of TCP/IP networking

o  Experience with SonicWall’s line of networking equipment is preferred

o  Cisco experience a plus

·  Strong written and verbal skills

·  Experience using a help desk ticketing system

·  Ability to handle clients professionally during all interactions with them.

Desired Skills:

·  Mac skills, especially in relation to connecting Apple products to a Windows based network.

·  Basic iOS and Android skills


Experience:

5+ years of system administration experience in a fast paced environment, or 3 years of experience with Microsoft certifications (MCP, MCSE)


Work Status:

Full time

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Desktop SupportActive DirectoryMicrosoft NetworkingSystem AdministrationBackup AdministrationInternet Protocols SuiteCisco NetworkingContext Sensitive HelpVMware VirtualizationSonicWallHardware SupportAntivirus SoftwareApple IOSAndroid Development

Other Skills

  • Customer Service
  • Communication
Are you interested?

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