Offer summary

Qualifications:

Good technical knowledge for client customization., 1+ years of experience in a customer-facing role., Familiarity with SAAS and knowledge of HTML, CSS, and Javascript is essential., Excellent communication and interpersonal skills are required..

Key responsibilities:

Own and manage the client integration and onboarding process.

Provide technical support and advice for implementation and optimization of products.

Document integration processes and best practices.

Update clients on the status of issues and ensure accurate ticket documentation.

Job description

About Shopflo

⚡At Shopflo, we're trying to change the way the world shops. We are a high-growth fintech startup building a checkout stack for e-commerce. We started with the vision to help new-age merchants transform the way they sell to and engage with customers online, while making shopping smarter and completely hassle-free for the shoppers.

Who are we?

Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital).

We are a team of 30 people now (with team members joining from Livspace, Gupshup, Zilingo, Setu etc.). This is a high-impact, critical role to craft the future roadmap of the organisation. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started!

Responsibilities

Own and Manage the client integration and onboarding process including guiding client tech team through the integration process
Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding experience
Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of Shopflo’s suite of products
Provide high-quality support service to our customers and partners, minimising their efforts and resolving their technical queries with best support experience.
Collect information from callers and ensure that tickets are promptly and accurately documented in the internal ticketing system.
Update the status of issues / cases to clients promptly

You should apply if you have:

Good technical knowledge to help clients make appropriate customization's.
1+ years of experience working in a customer facing role.
Agility and ability to adapt quickly to changing requirements, scope and priorities.
Familiarity with SAAS is a plus
Knowledge of HTML, CSS, Javascript is a must
Experience in Front End Web Development is a plus
Experience in JIRA, Zendesk or similar ticketing tools is a plus
Since this will be a client facing role, excellent communication and interpersonal skills are a must
Documentation of Integration Processes and Best Practices

Required profile