Offer summary

Qualifications:

Diploma in Electrical or Electronics required., Bachelor’s in Electrical or Electronics Engineering is an advantage., 3 to 5 years of experience in installation and after-sales support for industrial machines., Excellent written and oral communication skills in English and the local language..

Key responsibilities:

Provide high-level technical support to distributors and customers in Indonesia and SEA.

Conduct installation, commissioning, and customer training.

Attend to customer complaints and ensure high customer satisfaction.

Engage with customers to maintain long-term relationships and implement corrective actions.

Job description

Key Roles & Responsibilities:

§ Provide high level technical support to Indonesia Distributors / Customers & SEA customers (as and when required).

§ Installation, Commissioning & Customer Training.

§ To attend customer complaint and solve the problem and provide high customer satisfaction.

§ Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the machines and Tools at the customer site.

§ Identify and implement upgradation / retrofit opportunity.

§ Work on long-term relationship with the customer through annual reliability service contracts.

§ Train and support Distributor service engineers on the product.

§ Generate Target revenue.

§ Collect feedback from customer and share it with the concerned departments for improvements (if any).

§ Engaging with the Distributor / Customer to ensure satisfaction and implement any necessary corrective actions.

Qualification & Certification (if applicable)

· Qualification:

o Diploma in Electrical or Electronics.

o Bachelor’s in Electrical Engineering or Electronics Engineering is an advantage

Experience

§ 3 to 5 years’ experience in working with special purpose / packaging / pharma / Industrial machine installation, commissioning and after sales support.

Communication & Language Proficiency

§ Excellent written and oral communication (English & Local Language)

Required profile