Offer summary

Qualifications:

GCSE or equivalent education required., Minimum of 1 year experience in a similar client-facing role., Strong attention to detail and ability to work under pressure., Proficient in Microsoft Word and Excel with good communication skills..

Key responsibilities:

Support customers with the access request process and provide guidance.

Analyze requirements to ensure accurate outcomes and validate information.

Manage day-to-day workloads and assist in resolving queries.

Ensure compliance with internal and external audit requirements and identify process improvements.

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy, attention to detail and ownership are fundamental to the success of this team. This is a client-facing and client-focused role.

You're probably wondering what you'll be doing:

Supporting our customers with the access request process
Advice and guidance
Analysing and interpreting requirements to ensure correct outcomes are achieved
Validation of information provided
Provisioning of access (for a subset of Experian products)
Query resolution
Supporting the client contact attestation process
Supporting the client user access review process
Working to ensure that CIAM KPI's/SLA's are met
Adhering to all Compliance and Global Security procedures
Adhering to internal and external audit requirements
Identifying process or system improvements
Updating process documentation as required
Providing training & assistance to new or less experienced colleagues
Support team members in resolving queries
Managing day to day workloads
Comply with company rules and procedures and stay informed about their updates
Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
Follow complaints and escalation processes

Qualifications

We look for you to bring:

Readiness to work on a fixed-term contract for 12 months;
GCSE or equivalent;
1+ years of experience in a similar role;
Client-focused;
Communicate with clients in writing;
Excellent attention to detail;
Ownership of requests & issues;
Ability to work under pressure;
Accurate processing of information;
Good written and verbal communication skills;
Able to work on own initiative and prioritize daily workload accordingly;
Proficient in Microsoft Word and Excel;
Decision making;
Able to deliver results.

Additional Information

You will get:

Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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