Clinic Support Coordinator

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Patient Interaction & Administrative Support:

• Greet patients and visitors, ensuring a positive and professional first impression.
• Manage daily check-in and check-out processes, maintaining accurate records.
• Answer phone calls promptly and provide detailed information about Rogers programs and services.
• Schedule and register patients, verifying insurance and guarantor details during admissions.

Records Management & Documentation:

• Maintain and update medical records with accuracy and confidentiality.
• Review and organize all active medical records, ensuring proper placement of documents.
• File reports and documents promptly to ensure up-to-date records.
• Complete all required documentation within established timeframes.

Operational Coordination:

• Maintain and order office supplies to support uninterrupted operations.
• Distribute incoming mail and packages efficiently.
• Track and complete assigned metrics, statistics, and operational tasks.
• Assist the treatment team by copying, organizing, and distributing necessary documents.

Communication & Collaboration:

• Act as a liaison to facilitate communication between the treatment team, external agencies, and other departments.
• Coordinate patient transfers to and from Rogers, ensuring seamless transitions.
• Address concerns and inquiries professionally, focusing on solutions.

Environment & Professionalism:

• Ensure the work environment is safe, clean, and orderly.
• Conduct oneself in a professional manner, adhering to hospital policies, including infection control and employee health guidelines.
• Demonstrate organizational skills and timely task completion.
• Maintain a positive, team-oriented attitude in all interactions with peers, patients, and stakeholders.

Continuous Improvement:

• Participate in professional development opportunities, including external seminars, to enhance skills and knowledge.
• Provide feedback and solutions to improve processes and services.

Additional Job Description:

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)