Offer summary

Qualifications:

College or University Degree, 1-3 years of sales and/or customer service experience, Bilingual in English and French, Strong organization and communication skills.

Key responsibilities:

Act as the primary point of contact for customers in the assigned region

Manage and qualify leads received through various channels

Assist with customer support and issue resolution

Maintain customer information and assist with administrative tasks for the sales team.

Job description

What you will do
Johnson Controls is seeking an Inside Sales Representative to help maintain and grow sales within the assigned geographical region by providing support to our North American Intrusion Sales Team and the highest level of customer service for our customers. This is a remote position based in the US, preferably the Eastern region.

How you will do it

Act as the primary point of contact for customers within the assigned geographic region and work with the sales team to help build positive long-term relationships with key customer contacts through telephone and/or electronic communications.
Meet with each member of the sales team on a bi-weekly basis to establish a rapport and develop an effective working relationship.
Manage leads that are received by phone, through our website or from Tradeshows and Events. Follow up on and qualify these leads by identifying key decision makers and details of the opportunity before they are passed onto the Sales Team.
Assist with the maintenance of our Customer mailing list as well as Account and Contact information in Salesforce.com.
Work with Order Management, Supply Chain, Finance, etc. to help resolve customer issues/complaints.
Schedule training sessions and provide after sales support/follow up for customers as needed.
Assist with the Management of No Charge and Builder Program orders. Enter and submit No Charge orders for approval on behalf of the Sales Team and for the various Builder Programs. Handle any enquiries and follow up with the Order Management team as needed.
Assist with the submittal of Contract Pricing forms for approval on behalf of the Sales Team as needed. Follow up with approvers to ensure that contracts are approved in a timely manner. Assist with the communication of the final approval emails to the appropriate Distributor/Direct Customer contacts.
Assist the Regional Sales Directors by acting as the backup approver for all Salesforce.com approval requests (credits/rebates, contracts, no charge orders).
Assist with the setup of new Suppliers. Submit & code Invoices for approval and payment through MAPLE+. Handle any enquiries and follow up with approvers and/or Accounts Payable if necessary to ensure invoices are paid in a timely manner.
Assist with the Management of the Distributor Growth, Marketing Rebate and other sales programs as needed.
Maintain Territory Sales Maps and Referral Lists for the NA Intrusion Sales Team.
Perform various other administrative tasks as needed to help support the Sales Team.

What we need
Required

College or University Degree
1-3 years of sales and/or customer service experience with a similar product, service or industry
Highly motivated and self-disciplined.
Able to work in fast-paced environment.
Excellent telephone sales personality skills.
Strong organization and communication skills.
Must be bi-lingual (English/French).

Preferred

Experience with Salesforce.com or another CRM.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Required profile