Disability Case Manager

Join Manulife’s Canadian Disability and Group Life team as a Bilingual Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions. 

Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims. 

Position Responsibilities:  

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.  

• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner. 

• Assessing claims based on contractual, medical, and vocational barriers. 

• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. 

• Writing letters to communicate pertinent benefit related information based on analytical reasoning.  

• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions. 

Qualifications:  

• Bilingualism (English and French) is an asset. The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. 

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience. 

• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. 

• Knowledge of disability management and/or group benefits is an asset. 

• A background in a health-related field is advantageous. 

• Comfortable and skilled in handling both incoming and outgoing calls. 

• Excellent organizational and prioritization skills are critical for handling diverse tasks. 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.