Senior Application Launch Manager

About the Position

The Senior Application Launch Manager will successfully lead projects implementing Kenco’s Warehouse Management (WMS) from a functional and technical perspective across our network of sites. The position will address business needs with systems related to Kenco’s platform, serving the warehousing / logistics industry as we complete the initial implementation at our operational sites. This position should be comfortable with collaborative approach to project management and be willing to work toward consensus, agreement/alignment. This position allows working remotely if the candidate is based outside of Chattanooga, TN.

Functions

• Independently leads the coordination of all project activities during the life of a project; including but not limited to, design, implementation planning and execution; scheduling kickoff meetings; requirements gathering; analysis; build, testing and launch; vendor liaise; customer liaise; development and maintenance of product documentation; development and maintenance of product training materials; troubleshooting; and Level 3 production support.
• Writes the business requirement documentation for configuration, customizations and integrations as well as develops those documented customizations for the WMS, Labor Management Systems (LMS) or Warehouse Control Systems (WCS).
• Launch projects on time in accordance with the agreed upon timing for accessory development and ability to predict project delays to ensure an on-time launch.
• Leading client consulting engagements with project scoping, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop communication plan, including project status reporting, and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Effectively, in concert with project team members, assemble and manage risk, including mitigation planning.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Prepare necessary artifacts for project closure turnover to production support and oversee successful turnover.
• Assist management to define best practices for project management.
• Submit and recommend post-launch budget changes where necessary.
• Cost control, invoicing and budget reconciliation
• Tracks the progress of all departments’ activities and reports status to management and related departments.
• Follow a data map, functional processes and technical processes to ensure that the system performs as expected, ability to design a test plan
• Provide mentorship for junior level resources assigned to the project.
• Perform other duties as assigned.

Qualifications

·         Bachelor’s degree in Management Information Systems, Supply Chain Management, Computer Science or a related field required.

• Minimum 6-8 years’ experience in project management and implementation launching WMS and/or LMS.
• Proficiency in SQL required.
• Experience integrating WMS systems with ERP systems (SAP for example) required, WCS (Warehouse Control Systems) a plus
• Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
• Knowledge of Distribution center/logistics concepts-- understand best practices, conversant in warehousing terminology, ability to read and visualize "to be" model based on experience, and able to look beyond current practices
• Must be creative and strategic in order to make decisions that provide the best possible solution and supports company goals.
• Must be able to utilize problem solving techniques to identify root cause of failures and solutions to meet customer requirements.
• Must be able to effectively manage multiple projects simultaneously without affecting deadline commitments.
• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management.
• Strong business planning and analytical skills, including market intelligence, metrics, financial analysis and business model development.
• Highly motivated and self-sufficient, requiring little to no guidance completing assigned tasks

Competencies

·         Professional Vision, Mission, and Strategy

·         Financial Acumen

·         Professional Relationship Management

·         Professional Achievement of Goals and Driving Results

Travel Requirements

• This position is expected to travel approximately 25% - 50%.

• A passport is not required but recommended.

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