Principal Site Reliability Engineer

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit about this role: 

Technology does amazing things in our daily lives, yet often is a source of pain and confusion within health care. We want to be different at Devoted, so we have built tools and frameworks that allow us to solve our members’ and our teammates’ needs quickly and flexibly. 

Our Infrastructure team is composed of Software Engineers and Site Reliability Engineers. Together we build and support a platform that allows our software teams to deploy code 40+ times a day by relying on exhaustive test suites, fine-grained tooling, and monitoring to ensure reliability. 

Our current Infrastructure stack includes Terraform, Puppet, Ubuntu, Docker, AWS, Kubernetes (EKS), DataDog, and Github Actions. We write most of our tooling in Go and bash. We are also unafraid to contribute to application code when the need arises — our application stack includes React, Typescript, Go, gRPC, GraphQL, and Postgres.

Our team works on a diverse range of projects:  from improving the security and reliability of our Kubernetes platform to analyzing the performance and stability of our applications (and contributing improvements) to expanding the tools that support our fully automated test/merge/deploy pipeline. All of Devoted has come to rely on the speed and stability of our platforms.  We are looking for a Principal Site Reliability Engineer to join and help us continue to deliver this same level of service to all of our teammates and members as we grow.

Responsibilities and impact will include:

• Developing a deep understanding of our application in order to build tools to monitor and alert on the most important system activity

• Improving our approach to Kubernetes with an eye towards improving application performance, deployment speed, and security

• Improving CI automation

• Researching and implementing tools and processes to help us achieve our team mission of providing reliable, scalable, flexible, and secure infrastructure that supports Devoted’s fast-moving and innovative business

Required skills and experience:

• 8+ years' experience in a hands-on software engineering or technical operations role, with escalating scope of responsibility

• Experience developing services and infrastructure in AWS

• Expertise in some of the following areas: Kubernetes, Terraform

• Experience implementing infrastructure, deploy, or security automation and tooling

• Experience as part of an On-call or Incident Response team.

• Strong communication skills, and a history of successful collaboration with Engineering teams and other Business units

Desired Skills and Experience:

• Experience coupled with humility, a willingness to learn new things, and a desire to be part of a supportive team environment 

• Comfort with uncertainty and a desire to be close to business problems

• Curiosity and drive to improve process and tooling

• Tendency to look deeply into the details (and encode them into the documentation and tools that give you and your teammates the confidence to move on to the next challenge)

• Great troubleshooting skills and ability to debug problems that span multiple systems or technologies

• Ability to lead others by example and take initiative to launch new processes or approaches, including getting buy-in from diverse parties

Salary Range:  $166,000 - $185,000 / year 

#LI-Remote

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.