Analyst I Business Process Solutions Customer Service FINRA Certified

Job Description:

Essential Job Functions:

• We are seeking a highly skilled Customer Service Representative with experience in financial services, insurance, banking, or investments. This role involves providing exceptional customer support, processing account updates, handling inquiries, and ensuring compliance with FINRA regulations.

  Key Responsibilities

• Provide inbound customer service support, addressing complex inquiries and escalating cases as needed.
• Research and resolve customer inquiries in a timely and professional manner.
• Perform account updates, maintenance, and documentation to ensure accurate records.
• Process and distribute incoming and outgoing mail for multiple clients per service level agreements.
• Perform data entry and reconcile documents to maintain up-to-date information.
• Collaborate with team members, management, and customers to resolve service-related issues.
• Support escalation processes, service recovery efforts, and customer feedback remediation.
• Review and recommend improvements to procedures and workflows to enhance efficiency.
• Assist with training and mentoring less experienced staff.
• Provide Quality Assurance (QA) support, including enhanced QA reviews for FINRA-registered associates handling variable investment transactions.

• Qualifications

  Required:

• Bachelor’s degree in a related field (preferred).
• Customer service experience in financial services, insurance, investments, or banking.
• Active FINRA Series 6 or 7 certification (or U5 status within the 2-year FINRA window, in good standing).
• Experience working with organizational functions, personnel, and customer support tools.
• Proficiency in using help desk software, fax machines, and telephone systems.

• Preferred:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and follow written/oral instructions.
• Experience with Lean/Six Sigma methodologies (certification preferred).

• Work Environment

• Remote (USA)
• Standard working hours: Monday to Friday, 8:00 a.m. – 8:00 p.m. CST (8-hour shifts).

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.