Licensing Administrator

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

Nintex is looking for a Licensing Administrator to focus on the AMER market on a night shift basis. The role will be responsible for processing orders, both Renewal and New Business, the issuing and fulfilment of license keys and ensuring that accurate contract & asset records are maintained in our system of record Salesforce. The Licensing Administrator responsibilities will be to provide oversight of all Orders to ensure timely booking, accurate information sent to all parties and closing the loop with all internal and external business partners around the License & Order process, including server specific queries and requests, Subscription/SPO activation, new Product activation, Community access, and Partner Portal access. The role will also focus on improving documentation cross-functionally, but in the context of Order Administration and Licensing alone. You will be the prime contact for the Sales team and customers, as it relates to license resolution disputes and other unique requests. Leveraging past experiences of Order Administration and Licensing will be part of your decision-making process, which will need to be documented for future. 

The ideal candidate will own the internal processes; including, but not limited to, Order Processing, Provisional Licensing and other general Sales Support functions. The Licensing Administrator will serve as the subject matter expert for Nintex Order & Licensing policy, as it relates to both internal and external employees.

Your contribution will be:  

• Manage software assurance and support sales renewal process communications for assigned region from prospecting to order execution. Assist with the deal closure cycle by ensuring all documentation to process an order is obtained and valid in accordance with Nintex policies and procedures. 
• Responsible for the license fulfilment for all associated Nintex products to customers and partners. 
• Assisting partners & customers and maintaining access to development environments. 
• Ensuring the correct level of service entitlements are recorded and issued to customers & partners. 
• Assisting Partners with access to Nintex Partner Portal. 
• Assisting the sales field, partners & Customers to give product access for Nintex trials and POC’s. 
• Use customer usage data to drive customer success through the use or proper leveraging of Nintex products. 

To be successful, we think you need:  

• 3-5 years of SaaS experience, understanding the severity/importance of the subscription model, and preceding models.  
• Ability to work Night Shift hours which are 11pm-8am (MYT)
• This is a fully remote role, access to a home office is required
• Familiarity with Salesforce ecosystem and related Business Process Automation solutions  
• Proven track record of working in an autonomous role 
• Very strong communication and comprehension skills via email
• Proven and high level of desire to record and document business best practices, and become a subject matter expert for all related content.  
• Experience with handling a geographic territory that consists of multiple time zones.   
• Experience with Salesforce or other CRM systems.  
• Excellent organization and time management skills.  
• Ability to think on your feet and manage multiple priorities at once.  
• Attention to detail and ability to apply critical thinking skills in a contract and business environment.  
• SharePoint familiarity or experience is a plus.  
• Excellent interpersonal communication skills and writing acumen.  
• Successful track-record of achieving or exceeding goals and objectives.  
• Experience in high pace, fast growth environments.

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Work fully remote from home office
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.