Offer summary

Qualifications:

Proven experience in a customer support or service-related role, fresh graduates are welcome., Strong communication skills in English; fluency in Chinese or Malay is a plus., Strong problem-solving abilities and patience in challenging situations., Empathy, active listening skills, and the ability to multitask in a fast-paced environment..

Key responsibilities:

Serve as the first point of contact for customer inquiries via phone, email, and live chat.

Provide basic troubleshooting for products or services and offer appropriate solutions.

Record and log customer interactions accurately in the system and escalate unresolved issues as needed.

Follow up with customers to ensure their issues have been resolved to satisfaction and maintain high levels of customer satisfaction.

Job description

Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?

Qashier is looking for a Customer Support Agent to support our growth!

We are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and technology.

About the Role:

We are looking for a dedicated and empathetic Customer Support Agent to join our growing team. In this role, you will be the primary point of contact for our customers in Malaysia and Singapore, providing timely, accurate, and helpful support across various channels including email, chat, and phone. Youll play a key part in ensuring a smooth and positive customer experience.

Key Responsibilities:

Serve as the first point of contact for customer inquiries via phone, email and live chat
Provide basic troubleshooting for products or services by clarifying the customers concern, determining the cause, and offering appropriate solutions
Answer questions related to account information, order status, product details, accounts and payments
Record and log customer interactions accurately in the system (bug escalations)
Escalate unresolved issues to Level 2 or managers based on the escalation matrix
Follow up with customers to ensure their issues have been resolved to satisfaction
Maintain high levels of customer satisfaction and strive to exceed performance metrics.

Requirements:

Proven experience in a customer support or service-related role, fresh graduates are welcome

Strong communication (verbal and written) in English, fluency from Chinese/ Malay will be plus point.

Strong problem-solving abilities and patience in dealing with challenging situations.

Empathy, patience, and active listening skills

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

About Qashier

Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech? Click 'Apply' or reach out to joeanne.donato@qashier.com to start the conversation.

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