Offer summary

Qualifications:

At least 2 years of experience in the BPO industry, particularly in customer service and technical support., Exceptional English oral and written communication skills., Proficiency in MS Office, Excel, and document management tools., Strong time management and organisational abilities..

Key responsibilities:

Regularly manage and update the sales order spreadsheet for accuracy.

Address and resolve customer support tickets promptly.

Conduct customer service calls to assist clients and ensure satisfaction.

Manage the invoicing and license issuance processes for resources.

Job description

This is a remote position.

Grow your career with one of Australia's Best Student and Learning Management Systems!

Great career progression in a rapidly expanding company
Be part of a dynamic and successful team!
Enjoy the convenience of Australian hours – No night shift and no rush hour travel!

The Customer Experience Specialist plays a pivotal role in supporting the sales team and ensuring seamless operations within the sales department. This position requires a detail-oriented individual with excellent organisational skills and a strong customer service focus.

Key Responsibilities:

Update Order Spreadsheet: Regularly manage and update the sales order spreadsheet to ensure accuracy in tracking orders and sales data.
Handling Customer Support Tickets: Address and resolve customer support tickets promptly, ensuring that client inquiries are handled efficiently and effectively.
Customer Service Calls: Conduct customer service calls to assist clients with their inquiries, provide product information, and ensure overall customer satisfaction.
Invoicing: Manage the invoicing process for newly quoted resources.
Licensing: Manage the license issuance process of invoiced resources.
Product Deliveries: Coordinate product deliveries by liaising with the customer and providing the folder link where they can access the resources.
Uploading of Licenses: Responsible for uploading licenses in SharePoint, ensuring all documentation is correctly filed and easily accessible.
Pre-Order Update for Clients: Provide clients with pre-order updates, keeping them informed about product availability and expected delivery timelines.
Resending of Resources: Facilitate the resending of resources such as documents, manuals, or licenses to clients as requested, ensuring they have the necessary materials to use products effectively.

Candidate Must Possess:

At least 2 years of experience in the BPO industry, particularly in customer service and technical support
Exceptional English oral and written communication skills
Proficiency in MS Office, Excel, and document management tools
Familiarity with online calendars and scheduling tools (e.g. Outlook)
Excellent phone, email, and instant messaging communication skills
Strong time management and organisational abilities