Offer summary

Qualifications:

Excellent English language skills (native or advanced), Bachelor's degree, preferably in B.Tech, BSc, or relevant experience, Experience with basic issue trackers and office admin tools, Availability to work 24/7 on weekly rotating shifts, including weekends..

Key responsibilities:

Supervise a fleet of deployed robots remotely and resolve issues using internal tools.

Record and document remote monitoring events and file fault reports.

Interface with sales and deployment teams to create and customize cleaning plans for robots.

Receive and solve customer queries and issues via phone calls and interact with customers as required.

Job description

We are looking for an enthusiastic Customer Care Associate to join us on our journey of bringing robots to everyday life. This role is responsible for providing great customer care to our clients across the world by assisting remotely with robot deployment and ongoing online support. Our Customer Care Associates create cleaning plans (detailed cleaning instructions for each robot) and monitor the performance of robots in the field to ensure we are providing the best experience for our customers.

This role reports to the Senior Manager, Customer Operations

Main tasks:

Supervise our fleet of deployed robots remotely, identifying issues and resolving them using our internal tools. Record and document remote monitoring events (filing fault reports, etc.)Investigate and suggest improvements to internal tools and other processes. Interface with sales and deployment teams to create and customize “cleaning plans” for our robots. Receive and solve customer queries and issues via phone calls, interact with customers (as required), and understand customer-specific standards/preferences

Requirements:

Excellent English language skills (native or advanced), Bachelor's degree. Preferred in B.Tech, BSc, or relevant experience. Availability to work 24/7 on weekly rotating shifts, including weekends. Experience with basic issue trackers and other office admin tools

Nice to Have:

Experience with Robot Operating System (ROS), Experience working with similar robotics fleet management systems. Experience with software testing, bug reporting, etc. Enjoy working in a small team with big dreams

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture, and believe that work/life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

Required profile