ISA Operations Coordinator

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

What you’ll do:

The ISA Operations Coordinator plays a crucial role in supporting internal tracking, documentation, and coordination among departments to ensure efficient processes within the Independent Sales Advisor (ISA) program. This position is primarily focused on maintaining accurate records, optimizing workflows, responding to operational support inquiries, and ensuring timely resolutions. Additionally, the coordinator contributes to project and process improvement initiatives aimed at enhancing efficiency across departments.

• Maintain accurate records of licensing, onboarding, and compliance statuses. 

• Track process completions and report inconsistencies to appropriate teams. 

• Responds to inquiries in the support mailbox and ensure resolutions meet SLA guidelines. 

• Assist in tracking compliance notices and ensuring required actions are complete. 

• Collaborate with Sales Excellence, Licensing, and Compliance teams to streamline workflows. 

• Monitor and document system updates, training changes, and procedural improvements. 

• Identify inefficiencies in current workflows and recommend process improvements. 

• Assist in implementing operational changes to enhance efficiency. 

• Provide input on project initiatives related to documentation, tracking, and support workflows. 

• Assist with onboarding of new ISAs, helping to ensure an efficient and positive experience.

• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Who you are:

• You have at least two years of experience working within an operational role.

• You have a minimum of a high school diploma or equivalent.

• You have experience working with a variety of software including Microsoft Office, Google docs and other tools, preferably advanced experience with Microsoft Excel.   

• You have a strong attention to detail, documentation, process oriented and have strong organizational skills

• You are a team player and enjoy working collaboratively

• You have excellent verbal and written communication skills and follow through

• You have a keen eye for detail and the ability to assess and recommend process improvements.

• You thrive in a fast-paced environment and are adaptable to ever-changing needs and priorities.

What we offer:

• Generous benefits include medical, dental and vision beginning on your first day of employment

• 401K with matching

• Tuition reimbursement

• Employee stock purchase program

• 12 company paid holidays and flexible time off (PTO for non-exempt)

*Please note the above is a summary of responsibilities; a full job description is available upon request.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

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Hourly Pay Rate -24.52 USD Hourly

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.