Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience in customer support or a related field., Familiarity with technical troubleshooting and problem-solving., Ability to work collaboratively with cross-functional teams..

Key responsibilities:

Respond to technical questions from clients via chat, email, and phone.

Maintain and update support resources based on product changes.

Facilitate communication between support, product, and development teams.

Stay updated on product releases and revise support materials accordingly.

Job description

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:

Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients

Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
Product awareness: Stay informed on new releases and update relevant support materials.

Required profile