Solution Architect ITSM Platforms

Remote: 
Full Remote
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Offer summary

Qualifications:

Successfully completed IT training or studies in computer science or a comparable field., 1-2 years of experience in IT service management solutions., Experience in administration and development of ITSM platforms and script-oriented programming languages like PowerShell., Good knowledge of German and English, with ITIL Foundation knowledge being desirable..

Key responsibilities:

  • Advising customers on the introduction of ITSM solutions or platforms.
  • Analyzing customer requirements and designing technical solutions.
  • Managing sub-projects and leading the development team technically.
  • Documenting technical solutions and estimating development costs for work packages.

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Moch.IT Startup https://moch-it.com/
2 - 10 Employees
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Job description

Your tasks:
  • Advising customers on the introduction of ITSM solutions or platforms
  • Analysis of customer requirements and design of technical solutions
  • Taking over sub-projects and work packages as well as controlling and technical leadership of the development team
  • Documentation of technical solutions
  • Estimation of development costs for work packages
  • Implementation of customer requirements on the appropriate technical platform such as Valuemation or ivanti (formerly HEAT Software)
Your profile:
  • Successfully completed IT training or studies in the field of computer science or comparable qualification
  • 1-2 years of experience in the conception and/or implementation of IT service management solutions
  • Several years of experience in administration and professional development in the area of ​​ITSM platforms and in script-oriented programming languages ​​(e.g. PowerShell)
  • Experience with web services (SOAP / REST) ​​desirable
  • ITSM process know-how desirable (ITIL Foundation)
  • Confident demeanor towards customers and advisory skills
  • Structured and independent work
  • Good knowledge of spoken and written German and English

Willingness to travel in the DACH region

Required profile

Experience

Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Communication

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