Offer summary

Qualifications:

Successfully completed IT training or studies in computer science or a comparable field., 1-2 years of experience in IT service management solutions., Experience in administration and development of ITSM platforms and script-oriented programming languages like PowerShell., Good knowledge of German and English, with ITIL Foundation knowledge being desirable..

Key responsibilities:

Advising customers on the introduction of ITSM solutions or platforms.

Analyzing customer requirements and designing technical solutions.

Managing sub-projects and leading the development team technically.

Documenting technical solutions and estimating development costs for work packages.

As a full-service ServiceNow solution provider, we help clients develop, implement, and administrate successful workflow automation solutions. Our objective is to deliver sustainable results for you via consulting and process design for end-to-end process automation. Moch.IT specializes in developing and managing ITIL-based services, including ServiceNow, ITSM , ITOM , CSM . Moch.IT is a leading provider of on-demand IT and business operations solutions that enable organizations to operate with greater speed and agility. Our solutions streamline day-to-day service delivery while also helping organizations transform into digitally optimized enterprises that can grow revenue, increase productivity, and reduce costs. We bring together people, processes, and systems to deliver an amazing digital experience while automating your business processes and accelerating your time to market. Committed to delivering innovative and effective workflow automation solutions, our team of experts at Moch. IT possess the skills, expertise, and experience to help your organization realize a higher return on investment (ROI). Our solutions deliver data, process, End-to-End integration, and automation capabilities at scale and create a single context for processes across technologies. Moch.IT provides "best in class" professional services to enable clients to thrive through digital transformations, improve their business intelligence through reporting & data analytics solutions and deploy Service Management Systems across the globe. Meet with us today to learn how we can be your one source for assurance, automation, and continuous improvement. To learn more about how we help you drive your next modernization project towards operational excellence, please visit http://www.moch-it.com

Job description

Your tasks:

Advising customers on the introduction of ITSM solutions or platforms
Analysis of customer requirements and design of technical solutions
Taking over sub-projects and work packages as well as controlling and technical leadership of the development team
Documentation of technical solutions
Estimation of development costs for work packages
Implementation of customer requirements on the appropriate technical platform such as Valuemation or ivanti (formerly HEAT Software)

Your profile:

Successfully completed IT training or studies in the field of computer science or comparable qualification
1-2 years of experience in the conception and/or implementation of IT service management solutions
Several years of experience in administration and professional development in the area of ITSM platforms and in script-oriented programming languages (e.g. PowerShell)
Experience with web services (SOAP / REST) desirable
ITSM process know-how desirable (ITIL Foundation)
Confident demeanor towards customers and advisory skills
Structured and independent work
Good knowledge of spoken and written German and English

Willingness to travel in the DACH region

Required profile