Offer summary

Qualifications:

Experience in customer service or administrative roles., Familiarity with e-commerce platforms, particularly Shopify., Strong communication skills, both written and verbal., Ability to manage multiple tasks and prioritize effectively..

Key responsibilities:

Process invoice payments and manage order fulfillment.

Respond to customer inquiries and manage returns.

Monitor communication channels for updates and issues.

Track inventory levels and provide weekly updates on operations.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

Invoice Processing:
• Process invoice payments for orders and services.
• Review new Shopify orders marked for drop shipping and place orders with relevant suppliers.
• Respond to general customer enquiries regarding product information, shipping, and other common questions.
• Check the inbox hourly for new emails.
• Check and manage returns or RTS (return to sender) orders.

Order & Dropship Management:
• Fulfill drop ship orders received via email. Email & Customer Support:
• Create and send invoices for NDIS and school orders.
• Log ongoing customer queries and issues in the shared Google Doc.

Ongoing Daily Tasks:
• Monitor Slack for updates or the logistics team.
• Flag any out-of-stock issues, shipping delays, or urgent queries.

Weekly Tasks:
• Archive old emails to keep the inbox organized.
• Follow up on pending school purchase orders.
• Monitor and flag low stock levels in the inventory sheet.
• Track and log customer complaints or reviews.
• Send a short weekly summary/update.

Required profile