Job description

Job Summary

The Sales Support Representative is the primary point of contact for sales, broker and account teams to initiate and complete administrative tasks associated with the sales and client management responsibilities.

WORK MODEL

Hybrid - Occasional days in office, Temple, Tx.

Monday - Friday, daytime hours

Essential Functions Of The Role

Acts as a point of contact to sales/broker and client management teams to answer questions and resolve issues.
Prepares, submits and distributes various documents (e.g., RFP templates, open enrollment packets) to uphold sales and implementation processes. Maintains regular stock of materials and collateral.
Maintains records in many databases, ensuring changes are updated.
Generates and distributes various reports and analyses.
Provides administrative help including filing, printing, note taking, and/or arranging meetings, conference calls or events. Handles incoming calls and emails in a professional way.
Sorts and distributes mail.
May process quotes or coordinate client renewals following strict Texas Department of Insurance (TDI) timelines.
May meet and greet visitors in a professional and friendly way.

KEY SUCCESS FACTORS

Two years customer service/administrative assistant experience preferred.
Fully proficient in all Microsoft Office products, including Word, Outlook, Power Point and Excel.
Must be detail oriented.
Able to work well under pressure and multi-task to handle consistent workflow. Initiative to follow-up on pending issues.
Excellent listening skills and retention/memory.
Ability to accurately enter and manipulate data, maintaining a reasonable error rate as established by departmental standards.
Knowledge of sales, renewal and/or enrollment processes.
Effective oral, written and telephone skills.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

Qualifications

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - Less than 1 Year of Experience

Preferably in a healthcare insurance position
Position will be in communication via email but occasional meetings with vendors, brokers, etc., therefore good communication skills a must.

Required profile