Offer summary

Qualifications:

College educated with a healthcare background required., Professional-level English proficiency in written and verbal communication., Experience in coordinating calendars and scheduling appointments., Familiarity with Medicaid and Managed Care Organizations is a plus..

Key responsibilities:

Coordinate and manage patient appointments across multiple departments.

Confirm scheduled appointments and send reminders to ensure patient attendance.

Handle appointment-related concerns and escalate complex issues as needed.

Document all scheduling interactions accurately to maintain reliable patient records.

Job description

This is a remote position.

Company Overview
At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission
At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description
We are looking for experienced Healthcare Service Representatives to assist caregivers and clients/patients with inquiries, scheduling appointments, resolving issues, and ensuring a seamless experience. The ideal candidate is empathetic, detail-oriented, and able to work effectively in a fast-paced healthcare environment.

Responsibilities

Coordinate and manage patient appointments by efficiently scheduling, rescheduling, or canceling as needed across multiple departments and providers.
Confirm scheduled appointments and send reminders through approved communication channels to ensure patient attendance and preparedness.
Proactively handle appointment-related concerns by identifying issues, researching solutions, and implementing timely resolutions.
Escalate complex scheduling conflicts or patient concerns to the appropriate department while maintaining clear and timely follow-up.
Accurately document all scheduling interactions and updates in the system to maintain reliable patient records and ensure continuity of care.
Collaborate with clinical and administrative teams to align scheduling with provider availability and optimize patient flow.
Serve as a knowledgeable and empathetic point of contact for patients, delivering clear communication and support throughout the scheduling process.

Requirements

College educated
Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
Must be comfortable with using Hubstaff, a time-tracking application
Professional-level English (written and verbal/voice)
Experience coordinating calendars, scheduling, and rescheduling
Must be comfortable answering calls
Healthcare background is required
Familiarity with Medicaid, Managed Care Organizations (MCO), and other insurance compliance regulations and policies is a big plus
Recruitment experience is a plus, but NOT required
Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
Experience using any scheduling system, Microsoft Office, and Google Workspace
Professional-level English (written and verbal/voice)

Hardware Requirements

At least a 720p HD Webcam
A noise-canceling headset
At least a 25mbps primary internet connection
A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies
Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

Competitive salary
100% Remote (Permanent work from home)
Prepaid HMO
Bonuses and incentives
Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

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