Offer summary

Qualifications:

Proven record in delivering network support services., Strong organizational and time-management skills., Excellent communication and client-facing skills., Commitment to quality and high standards of service delivery..

Key responsibilities:

Perform network troubleshooting and install upgrades.

Provide on-site technical support and collaborate with clients and third parties.

Monitor and maintain client systems for peak performance and stability.

Provide support progress updates to managers as needed.

Fortitude Nicsa Global (FNG) is a leading provider of comprehensive IT services, supporting businesses in over 160 countries with innovative, 24/7 solutions. Our expertise spans hardware maintenance, professional IT services, and specialised wireless network solutions. With multilingual hubs across Europe, Asia, the Middle East, and the Americas, FNG delivers seamless, globally integrated support tailored to meet the unique needs of our clients. As an official Ekahau partner, we specialise in conducting wireless surveys globally, delivering top-tier Wi-Fi planning, optimisation, and troubleshooting services. Our team utilizes advanced Ekahau tools to ensure robust and reliable wireless connectivity in any environment, from corporate offices to large-scale industrial sites. In addition to wireless solutions, FNG offers a full suite of structured cabling services, 5G cellular surveys, and audio-visual (AV) installations. Whether you need scalable network infrastructure, cutting-edge 5G coverage assessments, or seamless AV setups, our experienced team is equipped to handle projects of any size and complexity, ensuring high-quality results every time. Guided by our visionary leadership team, including CEO Katy Upton, CSO Greg Upton, and CTO Renzo Menendez, we are redefining IT support through exceptional customer service and cutting-edge technology. Our OEM-certified engineers focus on extending the life of IT assets, reducing costs, and boosting efficiency. We pride ourselves on offering flexible, custom-built Service Level Agreements (SLAs), tailored to align with our clients' unique requirements and growth objectives. Fortitude Nicsa Global is also officially Great Place to Work accredited, reflecting our commitment to fostering a positive, inclusive, and dynamic workplace. We believe that a supportive work environment drives innovation and excellence, enabling our team to deliver the best outcomes for our clients. Enquire with us today to find out more.

Job description

TECHNICAL SUPPORT SPECIALIST POSITION

FNG is the IT partner of choice offering global expertise across 160 countries worldwide. With multilingual hubs in Europe, Asia, Africa, the Middle East and America, no matter the location FNG can provide comprehensive IT support and maintenance.

This role is an onsite position 9-5pm Monday to Friday

Responsibilities

Perform network troubleshooting and installing upgrades.
Provide on-site technical support and collaborate with client site contacts, tech support services & 3rd parties as required.
Provide support progress updates to managers as and when needed.
Monitor and maintain client systems to ensure peak performance and stability.
Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity.

Experience

Proven record in delivering network support services.
Strong organizational and time-management skills with the ability to manage multiple tasks and prioritize urgency.
Collaborator with excellent communication and client-facing skills.
Commitment to quality, ensuring the highest standards of service delivery.

Required profile