Offer summary

Qualifications:

Pharmacist with at least 3 years of people management experience in a healthcare setting., Excellent organizational skills and attention to detail., Strong interpersonal skills for building relationships with employees., Data-driven with the ability to use tools for evaluating and optimizing care standards..

Key responsibilities:

Provide leadership and operational direction for the interdisciplinary team.

Oversee day-to-day operations and ensure efficient workflows.

Monitor team performance and ensure compliance with professional standards and regulations.

Serve as the primary contact between the team and senior leadership, preparing reports on performance and outcomes.

Job description

The Manager, Connected Care Care Program for the Interdisciplinary team is responsible for providing direct supervision of the overall daily and long term operations and performance of a diverse team of healthcare professionals, including pharmacists, social workers, dietitians, and psychologists. You will drive team performance in delivering high-quality, patient-centered care and case management services, addressing the medical, psychosocial, nutritional, and mental health needs of patients in a virtual environment.

This role involves day to day operational oversight, resource allocation, and ensuring compliance with organizational policies and regulations., reporting directly to the Clinical Director, Care & Case Management and Utilization Management.

Job Description:

Leadership and Oversight:

Provide overall leadership and operational direction for the interdisciplinary team.

Ensure implementation of strategic and process changes designed to achieve outlined goals/objectives.

Oversee development of department specific goals and objectives, ensuring alignment with Care Management strategies and Included Health's vision, mission, and values.

Monitor team performance and outcomes, ensuring alignment with OKRs and organizational goals.

Operational Management:

Oversee day-to-day operations of the team, ensuring efficient workflows and equitable distribution of caseloads.

Quality Assurance and Compliance:

Ensure that all team members adhere to professional standards, ethical guidelines, and regulatory requirements

Monitor and evaluate the quality of performance by the team, implementing improvements as needed.

Staff Development:

Provide leadership, mentorship, coaching, and professional development opportunities for team members.

Communication and Reporting:

Serve as the primary point of contact between the interdisciplinary team and senior leadership.

Prepare and present reports on team performance, patient outcomes, and operational metrics.

Requirements:

Qualifications:

Pharmacist

At least 3 years of people management leadership experience in a healthcare setting.

Excellent organizational skills and attention to detail required

Strong interpersonal skills with ability to build relationships with employees

Data-driven and comfort in using tools to evaluate and optimize the standardization of care across our growing team

Ability to be agile and balance multiple priorities, while maintaining positive and professional attitude

Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal

Physical/Cognitive Requirements:

Prompt and regular attendance at assigned work location.

Capability to remain seated in a stationary position for prolonged periods.

Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.

Capability to work with leadership, employees, and members in an appropriate manner.

Occasional overnight business travel.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Required profile