First Things First - What We Can Offer You
The Job
At Simpro Group, we don’t just support our customers - we partner with them to transform their business. As a Senior Customer Success Manager, you’ll be at the heart of that mission.What You’ll Do
Build Executive-Level Relationships: Confidently engage and influence senior leaders within client organisations, becoming a trusted advisor from day one.
Drive Customer Success Outcomes: Proactively partner with your portfolio of clients to ensure they’re realising measurable value and achieving their desired outcomes through the Simpro platform.
Be a Strategic Partner: Develop long-term, trusted relationships with your customers. Demonstrate a deep commitment to their success by understanding their business goals, challenges, and industry landscape.
Own the Customer Journey: Lead the full customer lifecycle-from onboarding to adoption, renewal, and expansion-ensuring a seamless and impactful experience throughout.
Showcase Product Mastery: Leverage strong product knowledge to guide customers, offer strategic advice, and share relevant updates, guides, and feature releases.
Share Insight & Influence: Deliver proactive value through industry trends, best practices, and data-driven insights that help your clients stay ahead.
Communicate with Impact: Adapt your communication style to suit different stakeholders-from frontline users to C-suite executives.
Collaborate Across Teams: Partner with Product, Sales, and Support to drive adoption, remove roadblocks, and continuously improve the customer experience.
Lead with Initiative: Manage projects and customer escalations with confidence and autonomy, keeping stakeholders informed and engaged throughout.
Mentor & Support: Coach and uplift junior Customer Success team members, sharing your experience to build team capability and confidence.
Navigate Complexity: Thrive in fast-moving, dynamic environments-managing multiple priorities and customer needs with agility.
Stay Organised & Insightful: Keep CRM and Customer Success platforms up to date, and generate insightful reports to track progress, risk, and opportunity.
What You’ll Bring
Previous experience in a Customer Success role is essential, with a strong understanding of client lifecycle management and value delivery.
Proven ability to grow and expand a book of business, with a track record of meeting or exceeding KPIs related to retention, expansion, and customer satisfaction.
Actively participate in Simpro-hosted and relevant external networking events to raise brand awareness and promote Simpro Group’s interests.
Strong communication and leadership skills, with the ability to mentor and coach junior team members, fostering growth and capability across the team.
Champion and represent Simpro at networking events (both internal and external), actively promoting the Simpro Group and driving brand awareness.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.
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