Offer summary

Qualifications:

At least 1+ years of BPO experience in customer service., C1 proficiency in Portuguese and B2 proficiency in English., Strong verbal and written communication skills in business terms., Solid problem-solving and organizational skills..

Key responsibilities:

Provide exceptional customer service and support via email and social media in Portuguese.

Represent the client’s brand and address customer inquiries and issues.

Participate in weekly meetings with the support lead and engage in constant learning about new product features.

Manage customer support tickets and respond to direct messages and comments on social media.

Job description

Customer Service Representative (SPA/PORTUGUESE)

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

What the role is about

As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.

Who is our client?

Our client is an E-Learning provider that offers an app for Spanish-speaking adults who need advanced English skills for their careers, using AI technologies and a personalized learning experience to make learning as effective as possible.

Responsibilities:

Represent the client’s brand in the best possible way, towards our current and potential customers.
Customer support via email and social media in Portuguese.
- Ticket solving
- Customer support diary
- Answering direct messages and comments on social media
- Apple and Play Store review answers.
Constant learning about new product features and occasional testing of the app.
Weekly meeting with the support lead

Required Skills and Qualifications:

At least 1+ years of BPO experience preferably in customer service
Outstanding verbal and written communication in business terms with external customers
B2 English Proficiency
C1 Portuguese Proficiency
Capability to maintain the highest confidentiality around company proprietary information
Enjoyment of working with and communicating with people and solving problems
Ability to multitask and prioritize while remaining calm and pleasant
Solid problem-solving skills
Strong organizational skills
Experience w/ consumer type apps and consumer-type shopping
Quick thinker & able to adapt
Courteous with customers

Required profile