Senior Staff Engineer SRE Incident Response (NOC)

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers

Position Summary

GEICO is seeking an experienced Software Engineer who is passionate about building high-performance, maintainable, and resilient platforms and applications. This role is integral to our ongoing transformation—moving from a traditional IT model to an engineering-driven organization that emphasizes reliability, scalability, and automation.

Position Description

Site Reliability Engineering (SRE) blends software engineering and systems administration to design, develop, and manage large-scale, highly available, fault-tolerant systems. SRE ensures that GEICO’s services—both internal and customer-facing—meet reliability, uptime, and performance standards while enabling rapid iteration and continuous improvement.

As an SRE at GEICO, you will tackle the unique challenges of operating at scale, leveraging expertise in coding and large-scale system design. You will also participate in on-call rotations, providing incident response, troubleshooting, and post-mortem analysis to improve system reliability and minimize operational impact.

At GEICO, we foster a culture of collaboration, continuous learning, and technical excellence. We value diversity, problem-solving, and risk-taking in a blame-free environment, empowering engineers to innovate while receiving mentorship and support.

Position Responsibilities

As a Senior Staff Engineer, you will:

· Lead technical initiatives across multiple teams, providing strategic and technical guidance.

· Utilize programming languages like Go, Python, Java, and work with SQL/NoSQL databases.

· Work with container orchestration tools such as Docker, Kubernetes, and OpenStack.

· Architect and develop cloud-native applications using Azure services.

· Collaborate with product managers, engineering teams, and stakeholders to solve complex challenges.

· Ensure the quality, performance, and usability of engineering solutions.

· Serve as a mentor and thought leader, coaching engineers and influencing executives.

· Continuously improve processes, adopt best practices, and drive operational efficiency.

· Support and participate in On Call rotations, responding to incidents, diagnosing production issues, and conducting post-incident reviews to improve system reliability.

Qualifications

· Expertise in at least two modern programming languages (Go, Python, Java, C, C++) and object-oriented design.

· Strong ownership and accountability with excellent communication and collaboration skills.

· Hands-on experience in incident response, troubleshooting, and root cause analysis.

· Experience managing distributed systems in public, private, or hybrid cloud environments.

· Experience with monitoring, logging, and observability tools (Prometheus, Grafana, OpenTelemetry, Loki).

· Passion for automation and reducing manual operations using tools like Terraform and Ansible.

· Familiarity with configuration management and orchestration tools (Helm, Puppet, Spinnaker).

· Experience with CI/CD pipelines, Infrastructure as Code (IaC), and cloud-based deployments.

· Ability to operate in a fast-paced, high-scale environment with a problem-solving mindset.

Experience

· 10+ years of professional experience in software development, platform architecture, and infrastructure management.

· 8+ years of experience as either a SRE or DevOps team member

· 8+ years of experience with AWS, GCP, Azure, or hybrid cloud environments.

· 8+ years of experience with open-source frameworks.

· 5+ years of experience with system architecture and design.

· 5+ years of experience of being in an OnCall rotation

Education

· Bachelor's degree in Computer Science, Information Systems, or equivalent work experience.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.