E-Commerce Advisor with English for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri

Job Title:

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!

VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers. 

The Customer Advisor is required to:

•    Be proficient (verbal & written) in English
•    Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
•    Be flexible to meet the changing needs and varying deadlines of our business
•    Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
•    Hold a High-school or University degree
•    Possess excellent computer literacy
•    Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities: 

•    Communicating with customers by telephone, email and online to provide outstanding service
•    Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
•    Discussing new products and managing multiple tasks to promptly resolve customer queries
•    Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
•    Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

What can you expect from us:

• Flexible working hours – Monday - Saturday

• Competitive salary with performance-based bonuses

• Quarterly bran discount & additional Peak season incentives

• Professional Development and Career Navigation programs to map out the steps in your development

• Health and Wellbeing initiatives

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

We’re looking forward to meeting you!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

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