Manager Wholesale Support

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

• Wholesale Support Specialists/Account Executives

• Manage the Wholesale Support Specialists to ensure they are performing their duties
• Provide coaching, and continual training to the Wholesale Support Specialists
• Provide insight for areas of improvements to the curriculum and keep training content current
• Manage the queue to ensure team is within our SLA’s and performance metrics
• Provide ongoing reporting on performance
• Assist with scheduling and coverage
• Oversee (point person) the client onboarding experience by working closely with various departments to have a holistic approach (marketing, automatic notifications, materials, feedback from sales, ops, and our BP’s, etc.)
• Effectively communicate with Operations and Business Partners to help ensure a positive client experience.
• Supports Account Executives/business partners with file submissions to ensure accuracy
• Conducts daily reviews and follow-ups with ramping AEs for loans in pipeline necessary to accelerate the AE’s understanding of Newrez's systems, policies, and procedures
• Facilitate and support broker annual renewal process
• Assist with rollout of strategic initiatives, on an ad hoc basis
• Assists with the communication, training, and adoption of new Newrez products
• Serve as subject matter expert for departmental policies, processes, procedures, and technology.
• Provides input/recommendations for continuous improvement in the division’s development and processes
• Train new and existing Account Executives on processes as need.
• Performs related duties as assigned by management.

• Bachelor’s degree or equivalent combination of experience and training
• 6-8 years mortgage experience in high volume mortgage setting.
• Channel specific sales or processing background preferred.

• Excellent computer and Microsoft Office skills
• Knowledge of mortgage loan processing, compliance, investor products and underwriting guidelines
• Working knowledge of various fraud tools
• Strong organizational/time management skills with ability to multi-task
• Demonstrated leadership, enthusiasm, and willingness to learn quickly
• Excellent interpersonal, oral, and written communication skills
• Prefer experience with DU/LP systems and knowledge of FHA/FNMA policies and guidelines

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection