Offer summary

Qualifications:

5+ years of experience in aircraft maintenance or a related role., Proficiency in maintenance management software and tools, preferably Traxxall., Strong analytical skills with the ability to interpret complex data., FAA Airframe and Powerplant Certification is preferred but not required..

Key responsibilities:

Serve as the primary point of contact for customers, providing guidance on product usage in maintenance scenarios.

Advise customers on best practices and troubleshooting based on hands-on aircraft maintenance experience.

Monitor customer data to track product usage and identify opportunities for improvement.

Collaborate with sales and product teams to enhance the customer experience and gather feedback for product improvements.

Job description

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Position Summary:

We are seeking a highly professional and customer-focused Aircraft Maintenance Analyst (AMA) to join our elite support team. This role is ideal for an individual with a strong foundation in aircraft maintenance and a passion for delivering exceptional service to customers operating in high-performance aviation environments.

As an AMA, you will serve as a trusted advisor to subscribers of our Traxxall maintenance tracking platform. Your mission will be to ensure each customer receives premium, personalized support that maximizes the value of our solution and enhances the safety, reliability, and efficiency of their aircraft operations.

The ideal candidate will be detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to ensuring the integrity of our customers' maintenance programs.

Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations.

Duties and Responsibilities:

Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.

Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.

Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.

Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.

Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.

Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Desired Credentials:

5+ years of experience in aircraft maintenance or a related role.

Proficiency in maintenance management software and tools.

Ability to troubleshoot and resolve database-related issues.

Strong analytical skills with the ability to interpret complex data.

Experience with Salesforce (preferred but not required)

Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.

FAA Airframe and Powerplant Certification (preferred but not required)

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from £48,392 to £63,283 (GBP), with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

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