Training and Development Specialist

Company Overview: 

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! 

Job Title & Role Description: 

The Training & Development (T&D) Specialist is responsible for designing, developing, and implementing comprehensive training programs for our staff at Upward Health. This includes a wide range of training formats, such as instructor-led, web-based, and virtual classroom settings. The specialist will work closely with leadership and subject matter experts to ensure that all roles are well-trained, supported, and compliant with regulations. The T&D Specialist will play a key role in improving staff effectiveness and ensuring that training programs align with the organization's goals and regulatory requirements. 

Skills Required: 

• Experience in designing and developing training content and programs.
• Skilled in delivering training across various platforms, including in-person, web-based, and remote.
• Knowledge of adult learning methodologies to develop effective and engaging training programs.
• Strong understanding of clinical operations, healthcare regulations, and patient care best practices preferred.
• Knowledge of chronic care management, population health, and value-based care preferred.
• Willingness to travel (10% of total working time) to Upward Health markets to deliver training as needed.
• Excellent verbal and written communication skills, with the ability to engage and educate diverse audiences.
• Proficient in Microsoft Office Suite, especially PowerPoint, Excel, Outlook, etc.
• Previous experience managing a Learning Management Systems (LMS), knowledge of ADP WorkforceNow a plus.
• Experience facilitating clinical systems training, knowledge of Athena and Salesforce a plus.
• Ability to troubleshoot and adapt training materials to address evolving needs and feedback.
• Strong organizational skills with the ability to manage multiple training projects and deadlines.
• Ability to handle sensitive information with professionalism and confidentiality.
• Bachelor's degree in human resources, education or a related field required.
• 3 - 5 years of experience in training and development with content development experience required.

Key Behaviors: 

Collaborative:  

• Works closely with subject matter experts to develop and deliver effective training.

Adaptability:  

• Able to quickly adapt to changes in training needs or regulations, and adjust content and delivery methods accordingly.

Engagement:  

• Enthusiastic and skilled in delivering training that motivates and engages staff.

Customer-Oriented:  

• Exhibits excellent customer service skills by supporting teams and addressing their training needs.

Continuous Improvement:  

• Demonstrates a commitment to ongoing growth and improvement of training programs, seeking feedback and implementing enhancements.

Self-Motivated:  

• Proactively manages tasks and projects, meeting deadlines and managing workload efficiently.

Attention to Detail:  

• Focused on accuracy and quality, ensuring that training materials and programs meet high standards.

Competencies: 

Training Delivery:  

• Experience in delivering training various roles, including healthcare professionals such as RNs, MAs, and medical directors.

Content Design Skills 

• Ability to creatively design visually appealing and clear, concise training content.

Evaluation & Assessment:  

• Ability to evaluate the effectiveness of training programs using metrics and feedback, and make necessary adjustments for continuous improvement.

Compliance Knowledge:  

• Ensures that training programs comply with all relevant federal and state regulations, payer requirements, and service definitions.

Technology Integration:  

• Strong ability to integrate various technological tools, such as LMS and internal systems into the training process.

Communication & Interpersonal Skills:  

• Capable of clearly communicating training content and engaging effectively with clinical and non-clinical teams.

Project Management:  

• Strong organizational and time management skills to handle multiple projects and prioritize tasks in a fast-paced environment.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.