IT Support Engineer

IT Support Engineer

Push the boundaries of tech. In your sweatpants.

We’re looking for an experienced IT Support Engineer to help us change the way the world works. Here, you’ll be the first point of contact, utilizing your skills to help our Alludo team members globally. 

The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:

1. This is the moment. It’s an exciting time at Alludo, with strong leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the IT Support Engineer role and see if we’re destined to be together. 

As an IT Support Engineer, you will:

• Collaborate Globally: Be part of a global IT Support team with members from North America, Europe, Africa, and Asia.
• Be First Point of Contact: Provide support for our internal customers in North America region, ensuring reliable service.
• Provide Tech Support: Offer support for hardware, software, cloud solutions, apps, and remotely via ticketing systems, MS Teams, and remote desktop sessions.
• Utilize Mobile Device Management: Leverage MDM tools for software deployment and ensure consistent configuration across devices.
• Provide Hardware Management: Install, set up, and provision client hardware, streamlining onboarding and hardware refresh processes.
• User Account and Access Management: Administrate and manage user accounts and permissions in various systems (e.g., Okta, Microsoft Entra, Local Active Directory, SharePoint Online, Exchange Online, Single Sign-On, VPN).
• Procurement: Purchase client hardware and maintain accurate inventory in the asset management system.
• Drive change: Collaborate on IT infrastructure projects and initiatives to drive innovation.
• Automate Processes: Utilize scripting technologies to add efficiency to operational tasks and minimize manual intervention.
• Knowledge Sharing: Write and maintain internal knowledge base articles and procedures.

What YOU Bring to the Team:

• Education & Experience: Bachelor’s degree in IT or a related field, or an equivalent combination of education and experience. You should have 5+ years of experience in a similar role.
• Customer Service Orientation: A strong desire to help users efficiently from first contact to resolution, with excellent client-facing and communication skills
• Problem-Solving: Strong analytical, technical, and problem-solving abilities.
• Remote Work Expertise: Experience with remote work environments, including remote control software, VPN solutions, and user guidance.
• Software & OS Knowledge: Experience in the installation, operation, troubleshooting, and management of Windows 11 and MacOS.
• Technical Skills: Experience with MDM solutions (Intune and Kandji preferred). You should also have experience with identity management systems (Okta preferred).
• Microsoft 365 Administration: Experience in administering Microsoft 365 (Azure AD, Exchange, SharePoint, OneDrive, Teams) through the visual user interface or similar environments.
• Active Directory: Experience in Local Active Directory, managing users, groups, permissions, and Group Policy.
• Procurement & Vendor Management: Experience in procurement and vendor management, ensuring efficient acquisition and management of hardware and software.
• Project Contribution: Experience as a contributor in IT projects, showcasing your ability to drive change and innovation.
• Scripting: Experience with PowerShell to automate and make changes Microsoft Office 365 and Local Active Directory.
• Language Skills: Fluency in English is essential.

What are you waiting for? Apply now! We can’t wait to meet you.  

(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.) 

About Alludo

Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that is required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

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