Offer summary

Qualifications:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field., 2-3 years of experience with system monitoring and ITSM processes., Basic technical expertise in Unix/Linux and database management (Oracle, MySQL)., Good communication skills and proficiency in English in a business environment..

Key responsibilities:

Monitor system performance and troubleshoot issues to optimize efficiency.

Engage with customers and technical teams to resolve functional or technical malfunctions.

Document operational processes and identify automation opportunities.

Participate in a 24x7 on-call rotation and maintain clear communication during shift handovers.

Job description

Remote, India

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customers and employees experience extraordinary.

We are looking for a Billing System Analyst-I: who will

Billing System Analyst-I is responsible for the effective operation of the software in both internal and customer-facing environments. The team of Billing System Analyst works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring. This role ensures that all systems and equipment are running efficiently and effectively to support the organization's objectives.

Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
Able to perform first cut basic analysis via predefined SOPs.
Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
Document operational and system architecture processes and configuration and identify automation opportunities where applicable
Participating in Operations 24x7 on-call rotation schedule
Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
Able to capture chronology of events for critical and high alerts.
Willing to work in rotational 24*7 Shifts.

Is this opportunity right for you? We are looking for candidates who:

Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
Minimum 2 -3 years’ experience with System monitoring and ITSM processes
Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
Experience with good communication skills and customer connection.
Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
Proficient in English in a business environment

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

Work from Home, in-office, or hybrid
Employee Belonging Groups
Insurance
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

#LI-Remote

Location(s):

IN.Bangalore.Remote

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