Director of Operations, Easterseals Hawaii & Northern California

Do you thrive on getting good work done, connection, and bringing your authentic self to work every day?

At Easterseals Hawaii and Easterseals Northern California, we're not just providing essential services to children and adults with intellectual and developmental disabilities and their families – we're reimagining how care, support, and treatment can truly empower individuals across their lifespan. We’re looking for a dynamic and effective Director of Operations with strong leadership skills, a knack for clear communication, a focus on upstream design and the ability to manage complex projects. You should be good at solving problems and building trusted relationships while representing the organization with authenticity. Most importantly, you’ll help foster a positive team culture that values growth, collaboration, and getting meaningful things done well.

Please note - while this role is fully remote - you will be supporting a mix of PST/HST time zones. 

What you’ll be doing (your impact):

• Drive Strategic Effectiveness: Partner closely with senior leadership to shape and implement strategic goals, initiatives, and organizational policies that ensure smooth and impactful operations across our organization.
• Empower Leadership: Provide high-level administrative and deliverable support to our CEO, enabling their effectiveness and impact.
• Be a Key Connector: Serve as a central point of contact, fostering clear and authentic communication both within our organization and with our valued external partners.
• Lead with Impact: Initiate, oversee, and expertly manage key projects and project portfolios, ensuring they align with our mission, stay on track, and deliver meaningful results within budget.
• Ensure Financial Health: Effectively budget, monitor revenue and expenditure, and proactively manage costs for crucial projects.
• Build Strong Relationships: Cultivate trusted and collaborative relationships with stakeholders, partners, and external organizations, representing the CEO with authenticity and impact in various settings.
• Champion Proactive Solutions: Develop and implement systems and processes to identify and navigate risks, crises, and emergencies with confidence and effectiveness.
• Foster Organizational Alignment: Ensure our organization actively and effectively participates in broader organizational processes and programs
• Cultivate a Thriving Team: Lead a team of administrative and support professionals, fostering a culture of quality, continuous learning, upstream design, professional growth, and healthy team dynamics.

How you’ll help us deliver on our purpose – helpful knowledge, skills and experience in the context of our company values:

Bold

• Innovative Problem-Solving: Excitement for navigating ambiguity and challenging the status quo to create advocacy-informed systems.
• Strategic Program Management: Proven experience managing programs from vision to impactful implementation and measurement.
• Effective Coaching/Facilitation (Advocacy Focus): Experience coaching, facilitating, or working in advocacy-related spaces.
• Results-Oriented: Strong commitment to meeting deadlines and transparently communicating actions and outcomes.
• Technological Agility: Comfortable leveraging technology to drive innovation, efficiency, and quality.

Community-Centered

• Collaborative Engagement: Experience fostering collaborative spaces for learning and community among colleagues at all levels.
• Empathy and Connection: Demonstrated ability to understand colleagues' needs and build authentic relationships across teams.
• Role Modeling Values: A proven track record of embodying core organizational values in daily work.

Equity-Informed

• Subject Matter Expertise: Knowledge of historically excluded groups, particularly I/DD communities, and a commitment to elevating employee needs.
• Growth Mindset: Embraces feedback, acknowledges biases, and demonstrates a commitment to continuous learning and improvement.
• Culturally Humble Leadership: Experience engaging with diverse individuals with respect and cultural humility.
• Data-Informed Equity: Ability to utilize data to support equitable and inclusive decision-making and remove barriers.

Well-being Driven

• Self-Awareness and Boundary Setting: Willingness for self-reflection and the ability to co-create sustainable boundaries.
• Leading for Well-being: Capacity to guide teams toward effective and sustainable well-being practices.
• Commitment to Growth: Demonstrates a proactive and adaptable mindset with a commitment to lifelong learning and positive change.
• Sustainability Focus: Considers long-term well-being through forward-thinking and sustainable operational approaches.

Qualifications

Minimum Education, Experience & Training Equivalent to:

We believe humans with a diverse range of experiences may be suited for the work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups. This role is suited for an experienced operations leader who has a proven track record of effectively implementing strategic initiatives, building strong collaborative relationships across diverse teams and with external partners, and fostering a positive and growth-oriented environment. Experience in the nonprofit sector or with organizations serving individuals with disabilities is a plus.

Physical Requirements:

This role requires the ability to communicate effectively and respectfully with colleagues, staff, individuals we support, and external partners, both verbally and in writing, using the primary language of the workplace. This includes the ability to actively listen and share information clearly to foster collaboration and connection, which are central to our community-centered values. The role also involves the frequent use of digital communication tools, such as computers and cell phones, to ensure efficient and effective operations and to stay connected with our team and stakeholders. We are committed to providing reasonable accommodations as needed to enable our teams to perform these essential functions.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Time Type:

Compensation:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.