Director, Site Reliability Engineering (Remote)

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

 Flexible Work Policy: The work for the Director Site Reliability position is completely remote anywhere in the United States except Hawaii or United States Territories.  This position may require up to 20% travel.

RESPONSIBILITIES  

SRE Strategy & Leadership

• Develop and execute the SRE strategy aligned with digital architecture goals and business objectives.

• Build and lead a team of SREs, fostering a culture of reliability, accountability, and continuous improvement.

• Drive operational excellence through disciplined incident management, blameless post-mortems, and service reviews.

• Partner closely with application, platform, and security engineering teams to enable resilient system design.

Technology & Engineering Execution

• Oversee the design and maintenance of scalable infrastructure, leveraging Kubernetes, microservices, and infrastructure as code.

• Ensure high availability and performance of Single Page Applications (SPAs), APIs, and backend services.

• Supports efforts in CI/CD automation, infrastructure provisioning, and capacity planning.

• Drive proactive performance tuning and failure scenario planning using real-world chaos engineering practices.

Observability & Incident Management

• Champion best-in-class observability using tools such as New Relic for monitoring, alerting, and root cause analysis.

• Define and manage service level objectives (SLOs), service level indicators (SLIs), and error budgets.

• Continuously evolve telemetry and logging strategies to increase system transparency and reduce mean time to resolution (MTTR).

Collaboration & Stakeholder Engagement

• Partner cross-functionally with Product, Engineering, Data, and Security teams to align SRE practices with business needs.

• Communicate reliability trade-offs and performance insights to technical and non-technical stakeholders.

• Collaborate with vendors and internal teams to maintain tooling and operational readiness.

SUPERVISION:

• Supervision of 12-14 site reliability engineers and support analysts.

• Supervision of third-party consultants

RELATIONSHIPS

• Internal: Regular interactions with business and technical leaders across the organization to communicate a vision for what is possible and align to business objectives.

• External: Regular interactions with technology partners and contract vendors will be required as a key part of this role.

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

MINIMUM QUALIFICATIONS

• 7+ years of experience in site reliability engineering, infrastructure engineering, or a related field, with at least 3 years in a leadership role.

• Excellent leadership, communication, and incident management skills to drive high-performance engineering culture and cross-functional collaboration.

• Proven expertise in Kubernetes, microservices, and SPA-based architecture, with a strong foundation in cloud-native infrastructure.

• Strong knowledge of AWS cloud services and infrastructure as code tools (e.g., Terraform, CloudFormation).

• Hands-on experience with observability platforms (e.g., New Relic, Datadog, Dynatrace), distributed tracing, and real-time monitoring.

• Deep understanding of data streaming technologies (e.g., Kafka), NoSQL databases (e.g., MongoDB), and event-driven architecture.

EDUCATION

• BS/BA in computer science OR related equivalent work experience

PREFERRED QUALIFICATIONS

• Experience in the foodservice distribution, wholesale, or supply chain industry with a deep understanding of product data challenges.

• Familiarity with chaos engineering, automated runbooks, and site reliability maturity models.

• Certifications in Kubernetes, AWS, GCP, or observability tools (e.g., New Relic, Datadog, Dynatrace).

• Experience leveraging Generative AI for automation and enhanced observability workflows.

This role will also receive annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. 

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***