Mobility Analyst

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

HUB is looking for a Mobility Analyst to join our team. The ideal candidate is a seasoned professional who has prior experience of successfully managing telecom orders and providing white glove support. Experience with line audits and cost allocations is a plus.

As a Mobility Analyst, your primary role is to act as the day-to-day liaison between our end users, mobility providers, and our MSP to ensure timely and accurate delivery of orders and service initialization. You will also assist in actioning audit findings and handling queries around cost allocations, orders, and service activations. Additionally, engagement may be required to support authentication tools and Apple Business Manager enrollment.

RESPONSIBILITIES:

• Respond to queries and escalations from users regarding MACD (Moves/Adds/Changes/Disconnects) activity by partnering with carriers/vendors to troubleshoot and manage changes needed for HUB device catalog.
• Work with leadership to oversee managed services providers, assist in monitoring KPIs/CPIs and deliverables, and execute large-scale project deliverables and deployments to meet HUB’s unique requirements.
• Assist with cost allocation distribution and queries, as well as executing line audits and coordinating reviews of terminated users, unused lines, and actioning changes to lines.
• Participate in regularly scheduled carrier/vendor status calls to obtain detailed information and status regarding all orders being managed and assist with monitoring carrier/vendor SLAs (Service Level Agreements).
• Communicate and escalate status and issues clearly and promptly, follow through on open carrier escalations and provisioning, and assist with developing, processing, and managing updates for SOP (Standard Operating Procedures) documentation.

REQUIRED QUALIFICATIONS

• Solid background in telecom provisioning and client-facing support, with experience in initiation and management of telecom service orders, MACDs (Moves, Adds, Changes, Disconnects) via software systems, vendor portals, or similar methods.
• Minimum 5 years of relevant experience in telecom (Order Management, and/or Service Delivery).
• Conceptual knowledge of MDM, MFA, and Apple Business Manager.
• Ability to communicate professionally and effectively with internal team members and telecom carriers/vendors via email and conference calls (Zoom, MS Teams, WebEx, etc.) .
• Strong organizational, project management, and time management skills to achieve company and team SLAs, with the ability to prioritize deadlines and initiate communications with the management team if deadlines appear to be at risk.
• Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment, with proficiency in MS Office (especially Excel) and prior experience with ServiceNow and Intune being a plus.

PREFERRED QUALIFICATIONS

• Prior experience of successfully managing telecom orders and providing white glove support, with a strong emphasis on client satisfaction.
• Experience with line audits and cost allocations, demonstrating the ability to manage and optimize telecom expenses effectively.
• Proficiency in developing and managing updates for SOP (Standard Operating Procedures) documentation, ensuring that processes are well-documented and consistently followed.

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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