Customer Advocate I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This role is located in Arizona or Hawaii.

Modivcare is looking for an experienced Customer Advocate I to join our team. This position is responsible for supporting Transportation Providers by providing timely, accurate information and exceptional customer service, as well as assisting with trip coordination and complaint resolution.

This role…

• Assists Transportation Providers with questions, schedules, and trip modifications or cancellations.

• Accurately documents complaints, incidents, and provider concerns according to procedures.

• Refers unresolved grievances to the appropriate department for further investigation.

• Supports documentation of trip corrections, mileage/cost adjustments, cancellations, and retro trips.

• Inputs accurate trip data and ensures compliance with company policies.

• Answers the Transportation Provider call line and maintains professionalism under high call volumes.

• Participates in required meetings and additional projects or duties as assigned.

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required.

• Zero (0) plus years of relevant experience, or an equivalent combination of education and experience.

• Strong verbal and written communication skills with a friendly, customer-focused demeanor.

• Excellent active listening and problem-solving skills.

• Ability to remain calm under pressure and handle high call volumes with professionalism.

• Proficiency with Microsoft Word, Excel, and Outlook.

• Strong attention to detail and organizational skills.

• Ability to work independently or collaboratively, and quickly learn new technology and processes.

Salary: $41.23-19.21

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com